Customer Experience Administrator Jobs in Western Cape

Brights Hardware is looking for a Customer Experience Administrator to join its retail team in the Western Cape. This is a permanent, full-time role for someone who enjoys helping people, solving problems and making every visit to the store a good one. Applications close on November 13, 2026, and the salary is market related.

About the company and the work

Brights Hardware is a family-run hardware business that opened its doors in 1971, when Mr. and Mrs. Luis started a general dealer specialising in electrical goods. The business has grown steadily since then, opening a store in Uitzicht, Durbanville at the end of 2011, and it is still owned and run by the Luis family together with Brights staff members. The company’s stated challenge has stayed the same since 1971: to maintain the highest standards of service for its customers.

The Customer Experience Administrator sits at the heart of that promise. The role exists to make sure customers enjoy an exceptional experience at every point of their journey with Brights, from the shop floor to online orders and after-sales queries. The successful candidate will act as a service-driven custodian of the Brights brand, someone who is passionate about turning an ordinary shopping trip into a positive and memorable one.

Role details and duties

The key facts of the vacancy are:

• Company: Brights Hardware
• Location: Western Cape
• Employment type: Permanent
• Salary: Market Related
• Reference: 210026
• Applications close: November 13, 2026

Day-to-day duties include:

• Making sure customers are always satisfied through in-store assistance.
• Dealing with customer enquiries, compliments and complaints professionally and efficiently, and within good time.
• Completing customer service and eCommerce administration duties accurately and on time.
• Helping with requests for quotes received from the Support Hub.
• Preparing stock for online fulfilment, including picking and packing stock from the shop floor in good time and working with third-party courier service providers.
• Updating and maintaining customer profiles and preferences accurately on K8 and other systems where applicable.
• Taking part in perpetual branch stock takes, floor walks and customer service engagements with customers.
• Helping to record information for monthly performance reporting.
• Liaising with a cross-functional team for support on any matter relating to the customer experience journey.
• Contributing to customer excellence targets and to the efficient, accurate and timely completion of departmental tasks.
• Helping with eCommerce and Hub queries that need store management assistance on related customer matters.
• Working to become a Brights brand and product expert, and giving frequent feedback on innovative and creative ways to exceed performance targets and drive revenue.
• Providing administrative and customer support to the store, the Support Hub and the departmental team.

Requirements

Only the requirements stated in the original advert are listed here:

• A Matric certificate or equivalent qualification.
• Brights Induction in service excellence.
• One to two years of minimum experience in a similar role; experience in social media and omnichannel work is highly preferred.
• The ability to handle pressure.
• Problem-solving skills and decision-making skills.
• The ability to communicate effectively, verbally and in writing, at all levels, with proficiency in English and strong spelling.
• Planning, time management and organising skills.
• Excellent professional work standards, including grammar and oral proficiency.
• Computer and typing skills, with a minimum typing speed of 35 words per minute.
• Willingness to take on responsibility, attention to detail and a high level of accuracy.
• A professional and neat appearance, and availability to work retail hours.

The advert states no separate experience level label, so none is shown in the job details above.

Where to find and apply safely

Apply only through the original Careers24 listing for this vacancy, using the Apply button on this page. Be careful of anyone who asks you to pay a fee to apply or who contacts you from an unofficial channel; a genuine employer will never charge you to submit an application.

Practical tips

Because this role blends shop-floor service with online and administrative work, your application should show both sides: give short examples of helping customers face to face, and of any experience with online orders, customer records or social media queries. Mention your typing speed and any experience with stock systems if you have it, and keep your CV neat and free of spelling errors, since the advert itself places a premium on grammar and accuracy.

How the process works

Applications are submitted through the Careers24 listing for this vacancy and close on November 13, 2026. The advert notes that if you are not contacted within two weeks after the closing date, you should consider your application unsuccessful.

Important information

This post is for information only and is not the employer. Always confirm the details, including the closing date and the requirements, in the original advert before you apply.

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