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A vacancy for an Operations Manager in George is open at Fidelity Services Group, Southern Africa’s largest integrated security solutions provider. The role sits in the security industry and reports to the Branch Manager, overseeing several Operations Managers and the security teams working on client sites in the George area. Applications close on December 29, 2026, and the advert reference is 210016.
Please note: the original Careers24 advert spells the job title “Operations Manger”. This post uses the corrected spelling, Operations Manager, for readability, but it covers the same George vacancy. The advert header lists the location broadly as Western Cape, while the title names George; the city field for this post uses George.
About the company and the work
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider, offering a bouquet of security services and related products that can be tailored to a client’s requirements. The Group’s cash solutions business has grown quickly and become a serious competitor in its market, and excellence in service delivery and implementation is fundamental to its track record.
This is a hands-on operations management role in retail security. The overall purpose of the position is to manage several Operations Managers, covering client liaison, human resources and industrial relations matters, fleet management, expenses control and investigations, and to make sure that security officers are posted correctly, that all site security requirements are adhered to, and that clients’ needs are efficiently and professionally met at all times.
Role details and duties
The advert lists the following key performance areas, which it says are not totally inclusive:
- Maintaining good relations between Fidelity Security Services Group and the client with regard to security services.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
- Ensuring that all security officers on site meet the contractual requirements as stipulated by the client.
- Constantly evaluating the service levels provided and making recommendations to the client regarding improvements.
- General management and supervision of security staff to ensure that the required performance is met at all times.
- Dealing with all required administration matters.
- Liaising daily with management on various operational issues, and liaising daily with Regional Management on various operational matters.
- Ensuring that all human resources related queries are dealt with promptly.
- Formulating disciplinary actions.
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly and monthly incident and general reports to Management.
- Investigating incidents and reporting on such incidents.
- Applying sound knowledge of the ISO 9001:2008 Management System.
The advert states no separate experience level label, so none is shown in the job details for this post.
Requirements
Only the requirements stated in the original advert are listed here. The minimum requirements are: a Matric or Grade 12 certificate or equivalent, and PSIRA Grade A registration; a valid driver’s licence with own reliable transport; at least 10 years’ experience in the security industry; at least 5 years’ experience in the Operational Retail Security Management structure; working knowledge of the Firearm Act and firearm competency; staff management experience; computer literacy with expert knowledge of the complete Microsoft package; no criminal record or any pending cases; sound planning, administration, interpersonal communication and client liaison skills; strong leadership and organisational skills, as well as good interpersonal and communication skills; and knowledge of ISO 9001:2008 Quality Management and its requirements.
Other personality attributes the advert lists are assertiveness, initiative, strong leadership ability and being presentable. Core competencies include analytical, critical thinking and planning skills; leadership and self development; goal setting and organisational skills; driving and managing change; being driven for results; interpersonal skills; communication direction and skills; development of others; customer focus; and teamwork.
Where to find and apply safely
Apply through the original Careers24 advert using the Apply button on this page, which links directly to the Fidelity Services Group vacancy. Do not pay anyone who promises to secure this job for you, and do not share your identity document, bank details or passwords with anyone claiming to fast-track your application. The advert states that preference is given to existing employees at all times and that the choice is made purely on merit, and that the company reserves the right not to make an appointment to any advertised position.
Practical tips
Security operations roles are judged on evidence, so give concrete examples of teams you have supervised, sites you have managed and incidents you have investigated, rather than general claims. Make sure your PSIRA Grade A registration, firearm competency and driver’s licence details are current and easy to verify, and be ready to discuss how you have handled client liaison, disciplinary processes and reporting cycles. Because the role covers several Operations Managers, show how you have kept service levels, staffing and administration on track across more than one site at the same time.
How the process works
Applications are submitted through the original Careers24 advert before the closing date of December 29, 2026. The advert states that, should you not be contacted regarding this position within 10 working days from the closing date, you should please consider your application unsuccessful.
Important information
This post is for information only and summarises the vacancy as advertised. It is not a job offer. Always confirm the requirements, the closing date and the application steps in the original advert before you apply, and note that the original advert spells the title “Operations Manger” while this post uses the corrected spelling.
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