Ce
homechoice is looking for a Collections Agent in Cape Town. This is a permanent role, advert reference 210001, and applications close on 02 November 2026, so there is only a short window left to apply. The salary is stated as Market Related.
About the company and the work
homechoice is a leading South African homeware retailer. For over 40 years it has helped customers create beautiful homes they love, with an innovative range of quality products they can afford. HomeChoice Pty Ltd is the largest home shopping retailer in southern Africa, selling fashion, homeware and financial services to a largely female consumer in the expanding middle-income bracket. Its retail arm offers online shopping platforms as well as brick-and-mortar showrooms, while its financial services division, FinChoice, sells loans, insurance and value-added financial services to customers of good credit standing.
The Collections Agent works by telephone with customers who have outstanding debt with the company. The aim is to agree a reasonable repayment outcome that generates cash flow, minimises bad debts and helps distressed borrowers get back on track. It is a role that blends customer care with commercial targets: every call is an opportunity to rehabilitate a payment profile, not just to collect an amount.
Role details and duties
The duties stated in the advert include:
- Meeting department objectives by achieving performance metrics (targets) set and collecting as per department standard.
- Meeting operational and quality efficiencies.
- Rehabilitating and educating customers with regards to their payment profile.
- Providing an exceptional customer experience.
- Negotiating payments from customers following the call script, within dialler time.
- Ensuring a professional, polite and efficient service is offered by acting as an ambassador at all times, both internally and externally.
The advert also sets out the behaviours homechoice values in this team: wow the customer, walk in the customer’s shoes, deliver on promises, deliver insight-led solutions customers need, treat the business as your own, take accountability, be curious and creative, do it right and at the right time, play as a team, be helpful, be inclusive, and find the fun.
Requirements
Only what the source states is listed here:
- Matric / Grade 12 is essential.
- Relevant tertiary studies would be advantageous.
- Previous collections, call centre, customer service, credit control, retail, or financial services experience would be advantageous.
- Strong negotiation and influencing skills.
- Excellent verbal communication and interpersonal skills.
- Ability to manage difficult conversations professionally and constructively.
- Computer literacy and experience working with customer management systems.
- Ability to work in a target-driven and performance-focused environment.
- Strong attention to detail and accurate record-keeping skills.
- Good problem-solving and conflict-resolution abilities.
The advert states no separate experience level label, so none is shown in the job details.
Where to find and apply safely
This vacancy is listed on Careers24, and the Apply button on this page takes you directly to the original homechoice advert. Apply only through that original advert, and never pay anyone to apply for a job.
Practical tips
This is a target-driven, telephone-based role, so lead with evidence that fits: any collections, call centre, customer service, credit control, retail or financial services experience you have, and a concrete example of a difficult conversation you handled professionally to reach a payment agreement. Mention your Matric, your computer literacy and your experience with customer management systems, and show that you can keep accurate records while staying polite under pressure. Because the closing date is 02 November 2026, apply as soon as your application is ready rather than waiting until the last day.
How the process works
When you apply through the original advert, your application goes to homechoice for shortlisting for the Cape Town collections team. The advert does not detail further steps, so shortlisted candidates should expect to hear about the next stages directly from the employer.
Important information
This page is informational only and is not the employer. Details such as the salary, closing date and requirements are taken from the original advert, and the original advert is the final authority. The salary is stated as Market Related, the job type is Permanent, and the reference is 210001.
#SouthAfricaJobs #JobsInSouthAfrica #CapeTownJobs #CollectionsJobs #CallCentreJobs #RetailJobs #homechoiceJobs