Vi
Status Staffing is recruiting an SLA Account Manager for its client in Brackenfell, Cape Town. The permanent role combines heating, ventilation and air conditioning (HVAC) know-how with account management, and applications close on 29 November 2026. Note: the advert header lists the salary as market related, while the body states a basic salary of R10,000 to R15,000 plus benefits — confirm the figure in the original advert before applying.
About the company and the work
The role is advertised by Status Staffing, a Western Cape-based boutique staffing firm. Its client needs an experienced SLA Account Manager to look after a high volume of customer service level agreements, keeping technical teams, clients and invoicing aligned so service delivery stays on track. The role suits someone who is technically strong, organised and target-driven, and who enjoys building lasting client relationships.
Role details and duties
The duties stated in the advert are:
- Manage a high volume of customer service level agreements (SLAs).
- Schedule and coordinate technical teams to ensure effective service delivery.
- Achieve sales targets and contribute to business growth.
- Develop and implement strategies to increase sales.
- Manage and maintain strong client relationships.
- Handle all client communication and provide service feedback reports.
- Manage customer invoicing processes.
- Conduct regular customer site visits to ensure service excellence.
Working hours are Monday to Thursday, 07:30 to 17:00, and Fridays, 07:30 to 16:15. The start date is as soon as possible.
Requirements
Only what the source advert states:
- Grade 12 qualification is essential; a tertiary qualification would be preferable.
- Proven HVAC experience is essential, with a minimum of 2 years’ experience required.
- Valid driver’s licence and own reliable vehicle required for work purposes.
- Strong technical knowledge is essential.
- Strong computer literacy, with proficiency in Microsoft Excel, Word and Outlook.
- Knowledge of Pastel and Office 365 would be advantageous.
- Sales and target-driven mindset.
- Excellent verbal communication and customer empathy skills.
- Excellent customer liaison and service skills.
- Outstanding organisational and planning skills.
- Strong problem-solving abilities.
- High attention to detail.
- Must be methodical, thorough and well organised.
- Must be a proactive, energetic individual with a positive outlook.
- A recent professional profile photo is to accompany your application.
Where to find and apply safely
Apply only through the original Careers24 advert for this vacancy, using the Apply button on this page. The advert is listed by Status Staffing, reference PC002138/MB, and applications close on 29 November 2026. Do not pay anyone to apply, and do not share bank details or passwords with anyone claiming to process your application.
Practical tips
- Lead with your HVAC experience and your years in the field, since both are stated as essential.
- Show how you have managed service level agreements, coordinated technical teams and kept clients informed.
- Highlight your invoicing, reporting and site-visit experience.
- Mention your Excel, Word and Outlook skills, and any Pastel or Office 365 knowledge as an advantage.
- Have a recent professional profile photo ready, as the advert asks for one.
How the process works
Applications are made through the original Careers24 advert. The advert notes that if you do not hear back within 10 working days, you should consider your application unsuccessful.
Important information
This post is for information only. We are not the employer and we do not handle applications, shortlisting or hiring decisions. Always confirm the details in the original advert before applying.
#SLAAccountManagerJobs #BrackenfellJobs #AccountManagerJobs #HVACJobs #CapeTownJobs #SouthAfricaJobs