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Virgin Active South Africa is looking for a Service Ambassador in the North West to deliver exceptional in-club member experiences. This contract role covers the service and reception area, exercise floor, studios, swimming facilities and lounge areas, with a focus on engaging members, retaining them and making every visit feel personal.
About the company and the work
Virgin Active is one of South Africa’s best-known health club groups, known for its clubs, fitness classes and member experience. The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across the service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. The role is key in engaging members across all offerings in club as well as online, and supports member retention through daily interaction and engagement.
Role details and duties
Front of house duties include controlling access into the facility, communicating and providing information to staff, members and prospective members, delivering on member needs and experiences from entry to exit, and adhering to operational standards and administration policies and procedures. Member engagement covers delivering excellent customer service throughout the club to achieve NPS and member sentiment goals, driving digital engagement with members on various platforms, exposing members to online or digital exercise offerings personalised to their needs, retaining members, building member relations, resolving complaints for each member or incident, and engaging members in fitness initiatives and events to increase retention. On the floor, the ambassador promotes safe exercise, manages member adherence to club rules, standards and safety protocol, and maintains the cleanliness of the floor, while also participating in ongoing training and self-development.
Requirements
Minimum requirements are a Grade 12 Senior Certificate or NQF Level 4 equivalent, successful completion of Reception Academy, a good understanding and knowledge of digital platforms, sound knowledge of Virgin Active exercise experiences, a comprehensive understanding of the customer journey and the desired customer experience, sound knowledge of club rules, operating standards and safety protocol, a minimum of 12 months’ experience within a face-to-face customer-facing role, a proven ability to resolve member questions and queries, embodying the business values, being people centric and passionate about exercise. Also valued are adaptability, curiosity, a winning mentality, motivation to achieve success, a commitment to making a difference in people’s lives, a growth mindset, the ability to work independently, trustworthiness, a drive to create moments of magic for members, decision-making and ownership, action orientation, administering First Aid with a valid First Aid Level 1 certificate, excellent relationship-building skills, problem-solving skills, good communication skills and the ability to resolve conflict. Wellness knowledge beyond the health club, quick and bold decision-making, agility, collaboration and high interpersonal skills (EQ) are listed as desirable. No experience level label is stated in the advert.
Where to find and apply safely
This vacancy is advertised on Careers24, where the closing date is given as 29 December 2026. Apply only through the official Careers24 listing using the Apply button on this page, and be wary of anyone asking for payment in exchange for a job offer — legitimate employers do not charge applicants for placement.
Practical tips
Show your customer-facing experience clearly, with examples of resolving complaints, building relationships and keeping members happy. If you have completed Reception Academy, hold a First Aid Level 1 certificate or have digital platform experience, highlight those upfront, as they are specifically named in the advert.
How the process works
Applications go through the Careers24 listing to Virgin Active, which screens candidates against the stated requirements. Shortlisted candidates are contacted for the next steps, which may include interviews and checks.
Important information
This post is shared for information only and is not a job offer or a guarantee of employment. Always confirm the salary, duties, closing date and application instructions in the original advert before applying, as details may change. The stated salary is Market Related, the role is a contract position based in the North West, and the reference is 209445.
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