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Virgin Active South Africa is looking for a friendly, energetic Service Ambassador to work 45 hours a week at its Fish Hoek club. This is a permanent, full-time role for someone who loves people, enjoys exercise and wants to help members get the most out of every visit. The salary is market related, and applications close on 16 November 2026.
About the company and the work
Virgin Active South Africa runs health clubs where members train, take classes, swim and spend time in lounge areas. The Service Ambassador sits at the heart of that experience. The role covers the service and reception area, the exercise floor, studios, swimming facilities and extended lounge areas, as well as the club’s online offering. The ambassador’s purpose is to give members an exceptional experience from the moment they arrive until they leave, and to support member retention through daily interaction and engagement.
Role details and duties
The confirmed facts are: the employer is Virgin Active South Africa (Pty) Ltd, the role is in Fish Hoek, it is a permanent position of 45 hours, the salary is market related, and applications close on 16 November 2026. The reference number is 209500.
Front-of-house duties include controlling access into the facility, communicating with and giving information to staff, members and prospective members, delivering on member needs and experiences from entry to exit, and following operational standards and administration policies and procedures.
Member engagement duties include delivering excellent customer service throughout the club to achieve strong member satisfaction scores, driving digital engagement with members on the club’s various platforms, introducing members to online or digital exercise options tailored to their needs, retaining members, building member relationships, resolving complaints for each member or incident, and encouraging members to join fitness initiatives and events that help keep them coming back.
On the club floor, the ambassador promotes safe exercise, manages members’ adherence to club rules, standards and safety protocols, and keeps the floor clean. The role also includes taking part in ongoing training and self-development.
Requirements
Applicants should meet the following minimum requirements, as stated in the original advert:
- Grade 12 Senior Certificate or NQF Level 4 equivalent.
- Successful completion of Reception Academy.
- Good understanding and knowledge of digital platforms.
- Sound knowledge of Virgin Active exercise experiences.
- Comprehensive understanding of the customer journey and the desired customer experience.
- Sound knowledge of club rules, operating standards and safety protocol.
- Minimum of 12 months’ experience in a face-to-face, customer-facing role.
- Proven ability to resolve member questions and queries.
- Embody the business values, be people centric, and be passionate about exercise.
The advert also lists qualities it would like applicants to have, including adaptability in a fast-paced, changing environment, curiosity, a winning mentality, motivation, a commitment to making a difference in people’s lives, a growth mindset, the ability to work independently, trustworthiness, a drive to create moments of magic for members, decision-making and ownership, action orientation, a valid First Aid Level 1 certificate so you can administer first aid, excellent relationship-building skills, problem-solving skills, good communication skills and the ability to resolve conflict. Desirable extras include wellness knowledge beyond the health club, the ability to make quick and bold decisions, agility, collaboration and high interpersonal skills.
Where to find and apply safely
Apply only through the original Careers24 listing, using the Apply button on this page, which links directly to the Virgin Active advert. Do not pay anyone for this vacancy, and do not share banking details or passwords with anyone claiming to offer the job. If a message about this role asks for money, treat it as a scam and check the original advert instead.
Practical tips
This role values attitude and member service as much as formal qualifications, so make your application practical. State your Grade 12 qualification, your Reception Academy completion and your months of face-to-face customer service experience. Give examples of resolving a customer complaint, using a digital platform to help a customer, and keeping a shared space safe and tidy. If you hold a valid First Aid Level 1 certificate, say so clearly, and mention any genuine interest in exercise and wellness.
How the process works
Applications are submitted through the Careers24 listing for this vacancy. The closing date given in the advert is 16 November 2026, with 18 days remaining when this post was prepared, so do not delay. Six people had applied and 81 people had viewed the advert at the time this post was prepared.
Important information
This post is for information only. It is not a job offer, and it does not guarantee employment. Always confirm the full details, including the duties and requirements, in the original advert before applying, and note that the salary is described only as market related.
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