Operations Manager Jobs in KwaZulu-Natal

Fidelity Services Group is looking for an Operations Manager for its Kokstad Branch in KwaZulu-Natal. Reporting to the Branch Manager, this permanent role is responsible for ensuring that Cash in Transit (CIT) operations are efficiently managed, and applications close on November 07, 2026.

About the company and the work

Fidelity Services Group describes itself as Southern Africa’s largest integrated security solutions provider. Its Cash Solutions business, referred to in the advert as FCS, continues to grow. The vacancy reference is 209616, the job type is Permanent, the sectors are Security and Management, and the salary is Market Related. The position is vacant at the Kokstad Branch, and the overall purpose of the role is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Role details and duties

The advert lists the following key performance areas, noting that the list is not totally inclusive:

• Take responsibility for all operational issues affecting the entire client base of the branch.
• Ensure all clients are serviced as per contractual requirements.
• Maintain good relations between the Branch and the client regarding services rendered.
• Manage staff and client retention.
• Carry out risk management.
• Ensure all administrative responsibilities relating to daily operational requirements are completed.
• Take full responsibility and accountability for the vehicle, including reporting mechanical faults.
• Accident prevention and reporting.
• Take preventative actions towards any suspicious activity.
• Liaise with management and all staff.
• Personnel management, including dealing with HR and IR related issues.
• Overall Transtrack duties.
• Ensure security and manage the movement of CIT schedules during transit.

Note that some wording in the advert is cut off in the listing view; confirm the full wording in the original advert before applying.

Requirements

Only the requirements stated in the advert are listed here:

• Clear criminal record.
• PSIRA accredited with a minimum Grade C qualification.
• Cash In Transit (CIT) certificate.
• Firearm competency, with a minimum handgun (for business purposes) qualification.
• Computer literate (compulsory).
• At least 5 years of experience in the Cash in Transit industry or a similar role (advantageous at FSG).
• CIT management or supervisory experience is advantageous.
• Knowledge of HR and IR.
• Knowledge of ISO9001:2015 quality management and its requirements.
• Knowledge of Transtrack.
• Strong planning, leadership, organisational and interpersonal skills.
• Valid driver’s license and own transport.
• Able to work under pressure.
• Prepared to work irregular hours.
• Clear disciplinary record.

The advert also lists the following personality attributes and core competencies: honest and reliable; good verbal and language abilities; assertive; attention to detail; customer service and relations; willing to work long hours; and planning and organising skills.

Where to find and apply safely

This vacancy is listed on Careers24, and the Apply button on this page takes you directly to the original advert (reference 209616). Apply only through the original advert, and never pay anyone to process your application.

Practical tips

Make sure your CV clearly shows your PSIRA Grade C accreditation, your CIT certificate and your firearm competency for handgun (business purposes), plus your computer literacy. Highlight any CIT industry experience of 5 years or more, and any CIT management or supervisory experience, since the advert lists these as advantageous. Mention your knowledge of HR and IR, ISO9001:2015 and Transtrack, and confirm you hold a valid driver’s license with your own transport. Note the closing date: applications close on November 07, 2026, and the advert says that if you are not contacted within 10 working days from the closing date, you should consider your application unsuccessful.

How the process works

Submit your application through the original Careers24 advert before November 07, 2026. The employer will review applications and contact shortlisted candidates; the advert notes that preference is given to existing employees and that Fidelity reserves the right not to make an appointment to any advertised position.

Important information

This post is informational only. It summarises the original advert for job seekers and is not the employer. Always confirm the details, including the closing date and the requirements, in the original advert before applying.

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