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Datafin is looking for a detail-oriented Onboarding Agent to guide new merchants through a payment gateway onboarding process in Cape Town. The role combines merchant communication, document verification and compliance administration, keeping applications moving from first handover through to approval and integration.
No salary is stated in the advert, which lists the pay as R Undisclosed, so no salary figure is shown on this page. The listing was posted on 29 October 2026 and expires in 19 days. The full advertised title is Onboarding Agent – CPT, and the short title above drops the CPT marker only to keep the headline short.
Datafin Recruitment was established in 1999 and describes itself as one of South Africa’s leading recruitment companies. It is owned and managed by two sisters, Lindy and Bev Sollinger, and focuses on the Tech, Digital and Online, Data, Finance and HR industries.
The client behind this vacancy operates in digital payments and fintech. Its payment gateway needs new merchants onboarded properly: business information verified, due diligence checks completed and accurate records kept, so that applications are ready for approval and integration. The agent keeps applications moving, provides Back Office training and refers risk, compliance and specialist decisions to the appropriate teams.
The duties listed in the advert include:
The advert states these requirements:
The advert also lists the following as advantageous, rather than essential: a relevant NQF Level 5 or 6 qualification in Business Administration, Finance, Compliance, Risk Management or Law; training in FICA, anti-money laundering, customer due diligence, KYC/KYB, sanctions screening or the Protection of Personal Information Act; experience in a fintech company, payment service provider, acquiring bank or bank merchant services team; experience verifying beneficial ownership, using screening tools or onboarding businesses requiring licences or regulatory authorisation; and knowledge of Merchant Category Codes, payment methods and merchant onboarding systems.
The personal qualities the advert looks for are being highly organised, accurate and accountable, with strong attention to detail; professional written communication and interpersonal skills; the ability to manage multiple applications at once and follow up persistently on outstanding information; sound judgement, confidentiality and a proactive approach to escalating concerns; and the ability to maintain compliance standards and complete required checks under pressure.
Apply through the original CareerJunction listing using the Apply button on this page, which takes you to the source advert. Apply only through that original listing, and never pay anyone to apply or to be considered for a job. This site only shares the vacancy; the advertiser manages applications and selection.
Before you apply, gather the documents a merchant onboarding file typically needs so you can show you are ready for a compliance-heavy workload: your CV, proof of your Grade 12 or NQF Level 4 qualification, and any diploma, FICA or anti-money laundering training certificates. In your application, give concrete examples of onboarding files you have moved from handover to approval, checks you have completed, and how you chased outstanding information without letting cases stall. Mention your Excel ability and your experience with structured checklists and electronic records, since the advert names both. If you have screening, beneficial ownership or payments experience, say so plainly, as the advert lists those as advantages.
Applications go through the original listing, where the advertiser screens candidates against the requirements above. Expect checks on qualifications, experience and fit for compliance work, and note that employment is subject to satisfactory role-related criminal, credit and qualification verification, as the advert states. Shortlisted candidates are likely to be asked about onboarding, due diligence and screening work they have done, and about how they handle competing cases and sensitive information.
Please note two working requirements stated in the advert: availability to work rostered shifts from Monday to Sunday, and completion of required FICA, anti-money laundering, POPIA and Payment Card Industry Data Security Standard awareness training within agreed timeframes. Check the original advert before applying for the full detail, including any shift pattern, and confirm the role, location and terms with the advertiser, since this page is an informational summary only.
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This listing was originally posted by Datafin — your application opens on their original job advert.
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