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An insurance client is looking for an Office Administrator to join its team in Bethlehem, Free State. This full-time role covers client services, claims, cancellations and general office administration.
About the company and the work
The role is offered through AtripleA recruitment & temps for a client in the insurance industry. The administrator supports clients and the office with accurate records, helpful advice and smooth day-to-day administration.
Role details and duties
- Render client services, following procedures for maturities, policy contracts, loan applications, cancellations, amendments and financial and general enquiries.
- Update client personal details and AIMS notes, and give correct and accurate advice to clients on products and services.
- Inform clients of changes to their policy, liaise with relevant departments to resolve queries, and maintain the required business retention rate.
- Handle complaints and enquiries, escalate complaints to the Office Manager and Complaints Handling Officer, and follow the complaints procedure.
- Handle incoming calls and walk-in clients.
- Administer claims: verify claim documents, help clients complete claim forms, submit claims to Head Office, submit outstanding documentation when requested, and keep the claims register up to date.
- Advise clients on cancellations, explain the process and disadvantages, try to retain the policy by proposing options such as a loan, partial surrender or paid-up status, and inform the relevant Sales Manager of an intended cancellation.
- Administer the demutualisation process, including capturing client information, informing clients of the status of their shares, updating information on AIMS systems, and registering and forwarding documents to Head Office.
- Manage office administration, including mail and fax, statistical reports and office logistics, and keep record systems and filing up to date as required by legislation.
- Process and administer application forms, including checking and validating forms, following the capturing procedure, returning incomplete applications to Office Managers, processing forms on the system, following up outstanding documentation, and sending captured forms to Head Office for archiving.
Requirements
- Matric.
- Technical or Legal Certification.
- Recognised qualification as per the FSB.
- RE5.
- Registration as an Employee Representative (FSB).
- Two years of experience in the insurance industry.
- One year of client services experience.
- One year of experience in data capturing.
- One year of experience in Category A, B, C and retail pension benefits is an advantage.
Where to find and apply safely
This opportunity is listed on JobMail, and the Apply button on this page links to the original listing. Apply only through that original JobMail advert, and be wary of anyone asking you for payment to apply for a job. The advert asks for a CV, a copy of ID, qualifications and a latest payslip.
Practical tips
- Highlight insurance administration, client service and data capturing experience.
- Mention RE5 and Employee Representative registration clearly.
- Show accuracy in handling claims, application forms and client records.
- Be ready with examples of resolving client queries and complaints.
How the process works
Use the Apply button to reach the original JobMail listing and follow its application instructions there. The advert lists a salary of R15 000 CTC per month and notes that this is an EE position.
Important information
This page is informational only. It summarises a third-party job advert and does not guarantee employment, an interview or any salary. Always check the original advert for the full details before you apply.
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