Frontshop Assistant Jobs in Durban

Dis-Chem Pharmacies is looking for a Frontshop Assistant for its Westown Square store in Durban. This permanent, full-time retail role is a good fit for someone starting out in retail, or with a short spell of shop-floor experience, who enjoys keeping shelves full and neat and helping customers find what they need. The salary is market related, and the package includes medical aid, a provident fund and a staff account. The advert reference is 209603, and applications close on November 11, 2026.

About the company and the work

Dis-Chem Pharmacies is one of South Africa’s well-known pharmacy and health retail groups, with stores across the country selling medicines, health and beauty products and everyday frontshop lines. The frontshop is the busy retail floor of the store, where customers browse, ask questions and pay. At Westown Square, the Frontshop Assistant upholds the store’s merchandising standards while supporting customer service at the point of sale, working in line with Dis-Chem policies and procedures. It is hands-on, on-your-feet work in a fast-moving store, with regular contact with customers and the rest of the store team.

Role details and duties

The duties stated in the advert include:

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell-by date, and rotate stock regularly in line with Dis-Chem stock control procedures.
• Restock merchandise and supplies when needed to ensure maximum sales, including stock delivered to the store and stock pulled from the storeroom, stored and packed in the correct places.
• Follow up on all out-of-stock queries from customers, in line with the customer service outcome expected by the store.
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies.
• Keep the storeroom organised, neat and tidy, and flatten boxes after unpacking stock and take them to the designated area.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with back shopping when required, and with the loading and off-loading of stock when needed.
• Handle all merchandise carefully to prevent any losses, and ensure outgoing stock, items and scripts are scanned and paid for.
• Transact all purchases: receive, verify and process all payments such as cash, cards, vouchers and cheques.
• Exchange merchandise for customers and accept returned goods when authorised to do so.
• Process all loyalty cards, including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures, and ensure accurate cash flow at all times.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Manager.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management, and identify and report damaged and expired stock immediately.
• Assist with the counting of stock files and general stocktaking.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the store’s required controls.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance, and report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Report bad and suspicious behaviour for both staff and customers to management.
• Keep housekeeping in accordance with Dis-Chem standards, and adhere to Dis-Chem policies and standard operating procedures, health and safety rules and regulations, and the uniform and personal appearance policy.

Some lines of the listing view are cut off at the end, so applicants should confirm the full wording of the duties in the original advert before applying.

Requirements

Only the requirements stated in the advert are listed here:

• Grade 12 – Matric or Senior Certificate (essential).
• 0 – 6 months of retail work experience (essential).
• 1 year of work experience within retail (advantageous).
• Certification in Retail Business Management (advantageous).
• Knowledge of retail operations and administration.
• Able to find solutions to potential issues, and to know when to escalate a problem and to what level.
• Able to comprehend fundamental arithmetic, such as addition, subtraction, multiplication and division.
• Able to convey ideas and facts verbally using language, and to address customer questions in a timely manner.
• Recognises the need for procedures and follows relevant procedures.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little supervision.
• Basic computer skills (Word, Excel and Outlook), numerical skills and SAP (advantageous).
• Special conditions of employment: able to work retail hours; South African citizen; MIE, no criminal record and clear credit rating; driver’s licence and own reliable transport.

Where to find and apply safely

This vacancy is listed on Careers24, and the Apply button on this page takes you directly to the original advert (reference 209603). Apply only through the original advert, and never pay anyone to process your application. Dis-Chem states that only successful applicants will be contacted, and if you have not been contacted within two weeks after the closing date, you should consider your application unsuccessful.

Practical tips

Because this is a frontshop role, show that you are comfortable on the shop floor: mention any till, shelf-packing or customer-service experience, even if it was short, and be ready to talk about how you handle a busy queue, a price query or a customer who cannot find a product. Accuracy matters here, so highlight careful cash handling and attention to expiry dates and pricing. Check that your transport arrangements cover retail hours, including weekends and public holidays, since the advert lists a driver’s licence and own reliable transport as a condition of employment.

How the process works

When you apply through the original advert, your application goes to Dis-Chem for shortlisting. If your background matches what is asked for, you can expect to be contacted about the next steps; if you do not hear back within two weeks after the closing date, the advert states that only successful applicants will be contacted. Keep a copy of your application and the advert reference (209603) so you can quote it in any follow-up.

Important information

This page is informational only and is not the employer. Details such as the salary, closing date and requirements come from the original advert, and the full wording should be confirmed there before you apply. Applications close on November 11, 2026.

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