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A full-time Front Office Manager opportunity is open at The President Hotel in Cape Town, for a visible, hands-on leader who can run daily Front Office operations, keep check-ins and check-outs swift and friendly, and coach a guest-focused team.
The President Hotel describes itself as Cape Town’s Most Loved Hotel and is on a journey toward luxury. The Front Office Manager leads daily operations, spends time in the lobby welcoming guests, supports the Guest Experience Manager, and works closely with other departments, agents and the Director of Front Office.
Duties include leading daily Front Office operations and ensuring swift, professional and friendly check-ins and check-outs, spending time in the lobby welcoming guests, building relationships and anticipating their needs, supporting the Guest Experience Manager with continuous improvement of the overall guest experience, reviewing departmental procedures and service standards and identifying opportunities to improve productivity through new ideas and technology within approved budgets, ensuring OPERA PMS and related interfaces operate effectively with accurate guest profiles and information, driving loyalty programme standards, guest benefits, daily reporting and enrolment performance, checking daily direct-billing documentation before submission to Accounts and overseeing reception shift banking, monitoring PM accounts daily, escalating unexplained charges and completing monthly BA bill-backs, ensuring cashless procedures are followed and parking revenue is reconciled daily and reviewed against occupancy, maximising upselling opportunities, controlling costs and reducing errors that cause revenue losses, leading daily training and coaching, maintaining training records and submitting the following month’s training calendar on time, motivating employees, developing future leaders and completing return-to-work interviews following sick leave, maintaining Front Office logbooks, shift reports and clear communication about groups, functions and guest requirements, building relationships with agents and coordinating effectively with other hotel departments, tracking agreed KPIs through weekly check-ins and monthly performance reviews with the Director of Front Office, providing operational management support across the hotel when executive leadership and department heads are absent, and supporting projects and ensuring compliance with hotel policies, loyalty standards, fire, security and emergency procedures.
The advert also notes a competitive salary, company contributions toward benefits, additional company perks and an outstanding team culture.
Apply only through the original JobMail advert linked from the Apply button on this page. Confirm the hotel, systems and leadership duties in the original advert before applying.
Applications are made through the original JobMail advert, using the Apply button on this page. The recruiter reviews applications against the stated requirements, shortlists suitable candidates, and contacts shortlisted applicants about the next steps.
This post is for information only. We are not the employer and we do not handle applications, shortlisting or hiring decisions. Always confirm the duties, systems and benefits in the original advert before applying, and never share banking details or passwords with a recruiter.
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This listing was originally posted by The President Hotel — your application opens on their original job advert.
Apply on The President Hotel's website →