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Jai Search Consultancy is looking for a French Speaking Quality Assurance specialist in Johannesburg, in an in-office customer experience role. This permanent position suits a detail-focused professional who can monitor service quality in French and help teams improve how customers are supported.
About the company and the work
Jai Search Consultancy recruits for customer-facing and multilingual roles. In this position, you will work in the Customer Experience department, checking the quality of customer interactions and turning findings into clear reports and improvements.
Role details and duties
The role is permanent, in Johannesburg, with a salary of R25 000 to R25 500 per month (negotiable), plus medical aid and pension benefits. Working hours are 15:00 to 03:00 South African time. The original listing shows an apply-by date of 30 December 2026.
- Monitor and audit transactions performed by customer service representatives against internal and external quality requirements.
- Create and update customer experience reports, such as daily internal errors and scorecards.
- Keep files updated for accurate analysis and process improvement.
- Review, analyse and interpret data that affects customer experience measures, highlighting areas for improvement and strengths.
Requirements
Only the requirements stated on the original listing are listed here:
- French language skills: read, speak and write.
- 3 years working experience in a call centre, and at least 2 years within a quality role.
- Analytical skills, problem-solving and decision-making skills, and excellent oral and written communication skills.
Where to find and apply safely
This opportunity was originally advertised on Careers24 by Jai Search Consultancy. Use the Apply button on this page, which takes you directly to that original listing, and submit your updated CV and supporting documents there.
Practical tips
- Make your French ability and call centre quality experience prominent in your CV.
- Include examples of audits, reports or improvements you contributed to.
- Confirm you can work the stated night hours in office in Johannesburg before applying.
How the process works
After you apply on the original Careers24 listing, the employer reviews applications and contacts shortlisted candidates for the next steps. This site does not take part in shortlisting, and no outcome or interview is guaranteed.
Important information
This post is informational only. It shares a job opportunity advertised elsewhere and does not offer employment. Never pay anyone for a job application, interview, training or placement, and be cautious of anyone asking for money or personal banking details in connection with a job.
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