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The Wright Recruitment is looking for a Dispatch Supervisor for a hospitality product distributor and supplier in the Waterfall / Hillcrest area of Durban. This is a permanent, full-time, warehouse-based role offering R15000 – 20 000PM Gross. It suits an organised supervisor who can keep deliveries on time, lead a dispatch team and solve problems under pressure.
About the company and the work
The role is with a hospitality product distributor and supplier, based in its warehouse. You will supervise the daily activities of the dispatch team and make sure products leave on schedule, reach customers as promised and are recorded accurately. The work combines people management, route and vehicle planning, and close coordination with drivers, warehouse staff and customers.
Role details and duties
- Supervise and manage the daily activities of the dispatch team.
- Plan, coordinate and monitor dispatch schedules to ensure on-time deliveries.
- Allocate vehicles, drivers and routes effectively, and monitor vehicle tracking systems, responding to delivery delays or issues.
- Liaise with customers, drivers, warehouse staff and other departments.
- Ensure all dispatch documentation is accurate, complete and processed correctly.
- Investigate and resolve delivery discrepancies, customer complaints and operational issues.
- Monitor driver performance and ensure adherence to company policies and road safety regulations.
- Train, mentor and evaluate dispatch personnel, and assist with workforce planning, leave management and shift scheduling.
- Maintain accurate dispatch records, reports and performance metrics, and ensure compliance with health and safety standards and company procedures.
- Identify opportunities to improve dispatch processes and operational efficiency.
Requirements
- Matric (Grade 12).
- Minimum 3–5 years’ experience in a dispatch or logistics environment.
- Previous supervisory or team leadership experience, which is essential.
- Strong knowledge of dispatch operations, fleet coordination and route planning.
- Experience using dispatch, fleet management or transport management systems.
- Proficiency in Microsoft Office, particularly Excel.
A relevant qualification in Logistics, Supply Chain, Transport Management or a related field is advantageous, and a valid driver’s licence is advantageous. The role also calls for strong leadership and people management, planning and organisation, problem-solving and decision-making, clear communication, attention to detail, customer service, multitasking and prioritisation, and a reliable, professional and results-driven approach.
Performance is measured on matters such as on-time dispatch and delivery, fleet utilisation and route efficiency, dispatch accuracy and documentation compliance, customer satisfaction, team productivity and attendance, health and safety compliance, and reducing delivery delays and operational costs.
Where to find and apply safely
This opportunity is listed on PNet, and the Apply button on this page links to the original listing. Apply only through that original listing, and be cautious of anyone who asks for payment or personal banking details in exchange for a job.
Practical tips
- Give examples of dispatch schedules you have run and how you kept deliveries on time.
- Highlight your team leadership, fleet coordination and route planning experience.
- Mention the dispatch or fleet systems and Excel reporting you have used.
- Show how you have handled delays, discrepancies or customer complaints, and improved a process.
How the process works
Use the Apply button to reach the original PNet listing and follow its application instructions there. The recruiter will review applications and contact shortlisted candidates about the next steps.
Important information
This page is informational only. It summarises a third-party job advert and does not guarantee employment. Always confirm the details, salary and closing arrangements on the original listing before applying.
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