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USAA is seeking a Customer Service Claims Representative in Tampa to support the military community. The role is well suited to people looking to start a career in customer service and claims, with training and development support along the way. This guide explains the role in general terms and how to apply through the original listing.
About USAA and the Claims Representative Work
USAA serves members of the military community, and its service teams help members with everyday questions and claims-related needs. The work calls for clear communication, patience and care, especially when people are dealing with an unexpected event.
As an entry-level role, it offers a way into customer service and claims work without assuming prior experience in the field. The posting describes a values-driven workplace with extensive training and career development opportunities, and remote or hybrid flexibility for eligible employees.
Customer Service Claims Representative Duties and Responsibilities
- Support customers with service and claims-related enquiries.
- Listen carefully, explain next steps clearly, and keep accurate records of each interaction.
- Follow the organisation’s processes and guidance when handling customer cases.
- Work as part of a service team in a fast-paced environment.
Because the short original posting does not list detailed duties, check the original listing for the full duties, working pattern and eligibility details for this role before applying.
Requirements
- The posting presents this as an entry-level role, suitable for people starting a career in customer service and claims.
- Strong communication and customer-service skills, and a willingness to learn in a fast-paced setting with a steep learning curve.
No specific degree, years of experience or other formal qualification is stated in the short original posting, so do not assume one is required. Check the original listing for any updated requirements before applying. Salary is not disclosed in the listing.
Where to Find and Apply Safely
- Use the Apply button on this page to open the original listing on thegoshift.com for this role.
- Read the full original posting, including location, working pattern and any updated details, before applying.
- Apply only through the official listing route, and be cautious of copies of the advert that ask for sensitive information elsewhere.
Practical Tips
- Show customer-service strengths clearly, such as listening, problem-solving and staying calm under pressure.
- Highlight any experience helping people, handling enquiries or working in a team, even outside a formal claims role.
- Mention flexibility around remote or hybrid working only if it matches the eligibility described in the original posting.
- Be ready to learn: the posting notes a steep learning curve, so show enthusiasm for training.
How the Process Works
Through the original listing, you open the role, review its details and follow the application steps there. Prepare a current resume that reflects your communication skills and any customer-facing experience, and be ready to discuss why you want to start a career in customer service and claims.
Important Information
This post is informational only, and openings and requirements can change at any time. Apply only through official channels and follow the instructions in the original posting for this role.
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