Ca
Unifi is looking for an Agent (Collections) — a call centre agent — for its Bellville team in the Western Cape. This is a permanent role with a market-related salary, plus a basic salary with monthly performance incentives, and applications close on 12 November 2026 according to the original advert.
About the company and the work
Unifi describes itself as boldly different, fiercely human and proudly African. It offers simple, fast personal loans through online, mobile and branch channels, and says its products help clients across Zambia, Kenya, Uganda, South Africa and Tanzania achieve more, combining client service with technology and data analytics. As the voice of Unifi, the collections agent is the first person clients speak to, helping them with loan applications, affordability, queries and repayment solutions — with dignity, care and urgency.
Role details
- Handle inbound and outbound calls with warmth, clarity, and confidence.
- Process loan applications and assess affordability, making sure every client knows exactly what they are signing up for.
- Resolve queries with empathy and urgency, owning the problem until it is fixed.
- Handle complaints with empathy, resolving them with urgency and dignity.
- Contact clients with outstanding accounts and help find repayment solutions that work for them.
- Monitor repayment schedules and follow up consistently to keep accounts on track.
- Maintain accurate, up-to-date client records in Unifi’s systems.
- Respond promptly to clients and deliver the same standard every time, across calls and written channels.
- Live the Unifi values in every interaction: treating people with dignity and communicating clearly.
Requirements
- Matric qualification required; a qualification in Banking, Finance, Business, or a related field is an advantage.
- At least 1 year of experience in a customer-facing, sales or retail role.
- Comfortable with basic financial and credit concepts.
- Strong written and spoken communication skills in English.
- A client-first mindset, helping people with care, urgency, and dignity.
- Calm, patient, and practical when things get busy, with a “let’s get it done” attitude.
- Target-driven and hungry to grow, holding yourself to a higher standard.
- Self-organised, reliable, and able to manage your own workload.
- Comfortable following set processes and systems accurately.
The advert’s remuneration note is a basic salary with monthly performance incentives.
Where to find and apply safely
Apply only through the original Careers24 advert linked from this page. The advert reference is 208924. Never pay a fee to apply, and only use the application route shown in the original advert.
Practical tips
Give a real example of a difficult call you turned around, since empathy under pressure is central to this role. Mention any experience with affordability checks, credit concepts or collections conversations, and be ready to show that you are comfortable with targets and structured processes.
How the process works
Applications are submitted through the original advert, and the successful candidate will report to the Team Leader.
Important information
This page is informational only and is not the employer. Confirm all details, including the closing date of 12 November 2026, in the original advert before you apply. Salary is market related, as stated in the advert.
#CollectionsAgent #CallCentreJobs #BellvilleJobs #WesternCapeJobs #Unifi #FinanceJobs #CustomerService #Careers24 #JobsInSouthAfrica