Go
iOCO is looking for a highly organised, detail-oriented and self-sufficient Call Coordinator Administrator to work in an IT Service Desk or similar support environment. The successful candidate will demonstrate excellent verbal and written English communication skills, engage professionally and effectively with users, resolve queries and provide a consistently high standard of service. Applications close on 28 December 2026.
iOCO Infrastructure Services (iOCO IS) delivers outstanding infrastructure services, and describes itself as a community of skilled professionals who challenge, disrupt and innovate. iOCO is an equal opportunity employer with an obligation to achieve its own unique employment equity objectives. In this role you will sit at the heart of an IT support operation, coordinating calls and tickets, keeping users informed and making sure service levels are met.
The coordinator will handle ticket management, administration, reporting, quality control and SLA management, and will communicate directly with users verbally and in writing within an IT support environment. Strong attention to detail, computer literacy and proficiency in MS Office are essential, together with the ability to work independently and manage multiple priorities in a fast-paced environment.
Applicants need 1 to 2 years of administrative work experience via a Service Desk, call coordinating or similar role. Good communication skills and fluency in English, verbally and in writing, are required, along with self-sufficiency, attention to detail and soft skills. Receptionist experience is advantageous. On qualifications, Grade 12 is essential, along with computer and MS Office literacy (Administrative Certificate); an ITIL Foundation qualification is preferred. The role also requires a valid driver’s licence and own transport, and the work is desk-based, sitting at a desk, in an office building with floors accessed by stairs.
This vacancy is advertised on Careers24 by iOCO, and the Apply button on this page links directly to that original advert. Apply only through the original listing, and never pay anyone who promises you this job or asks for a fee to secure an interview. Genuine recruiters do not charge job seekers for applications.
Lead with your Service Desk or call coordination experience: describe the ticket queues you managed, the reports you produced and how you kept users updated. Show your written communication quality by keeping your application clear and error-free, and mention any receptionist experience and your MS Office proficiency. If you hold an ITIL Foundation qualification, say so prominently, since it is preferred for this role.
Click the Apply button on this page to reach the original Careers24 advert, where you can submit your application before the closing date of 28 December 2026. The advert’s reference is 209740, so keep that number handy when applying. Shortlisted candidates can expect further screening and interviews before an offer is made.
This post is for information only and is not the employer. All details above come from the original advert. Note a location point to confirm in the original advert: the listing is headed Sandton, while the work-environment line describes an office building in Sasolburg, so applicants should confirm the work location before applying.
#SouthAfricaJobs #JobsInSouthAfrica #CallCoordinatorJobs #AdministratorJobs #ITJobs #ServiceDeskJobs #SandtonJobs #GautengJobs #iOCOJobs
This listing was originally posted by iOCO — your application opens on their original job advert.
Apply on iOCO's website →