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About the Employer
Virgin Active South Africa is one of the country’s leading health and fitness club operators, with clubs across the country offering gym facilities, group exercise classes and wellness services. The company is known for its member-focused culture and for building careers in the fitness and customer service industries.
Role Overview
Virgin Active South Africa is hiring a Retentions Agent based in Cape Town, Western Cape. In this role, you will be the first point of contact for members who are considering cancelling or changing their membership. You will listen to their concerns, offer suitable alternatives and work to keep them as valued members of the Virgin Active community, while handling general membership queries with professionalism and care.
Salary
No salary is stated in the advertisement.
Centre / Location
Cape Town, Western Cape, South Africa.
Requirements
- Grade 12 / Matric
- Excellent communication skills, both verbal and written
- Customer service experience will be an advantage
- A friendly, patient and solution-focused attitude
- Ability to work well under pressure and handle difficult conversations professionally
Duties and Responsibilities
- Retain gym members by understanding their reasons for leaving and offering appropriate solutions
- Handle membership queries, changes and cancellation requests
- Provide excellent customer service in every interaction
- Promote Virgin Active products, services and membership options where relevant
- Keep accurate records of member interactions
How to Apply
Interested candidates should apply online via the application link below before the closing date. Make sure your CV is up to date and clearly shows your Matric qualification and any customer service experience.
Closing Date
30 November 2026.
KhabrTV is not the employer. Do not pay anyone to apply.
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Apply here: https://www.employmenthub.co.za/retentions-agent-virgin-active-south-africa-cape-town/