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Network IT is recruiting Tier 2 NOC Agents for a growing Network Operations Centre team in Johannesburg North, supporting a leading telecommunications solutions provider. This permanent, full-time role is a strong fit for experienced support professionals with a solid networking background and hands-on exposure to LTE and 5G connectivity environments.
About the company and the work
Network IT is a recruitment specialist that connects technology and telecommunications professionals with employers across South Africa. In this role, you would join the Network Operations Centre, the team that keeps customer networks running. The work centres on monitoring live networks, handling incidents that have been escalated from first-line support, and making sure customers stay connected and informed while issues are resolved.
Role details and duties
- Monitor customer networks using approved monitoring tools and systems.
- Investigate, manage and resolve incidents escalated through support channels.
- Provide technical support to customers on networking solutions and services.
- Escalate and communicate technical issues effectively with internal technical teams.
- Follow up on outstanding incidents and service requests until they are resolved.
- Identify recurring issues and trends and escalate them appropriately.
- Maintain high levels of customer service and meet service commitments.
- Keep building product, networking and technical knowledge on an ongoing basis.
Requirements
- Grade 12 is essential.
- A+, N+ and MTCNA (MikroTik) certifications are advantageous.
- At least 3 years of experience in a technical support environment.
- Experience in the telecommunications industry, specifically LTE and 5G connectivity environments.
- Understanding of Layer 2 and Layer 3 services.
- Strong understanding of networking fundamentals.
- Basic systems administration experience.
- Experience with network, server or workstation installations is advantageous.
- Strong problem-solving and troubleshooting skills.
- Ability to work shifts and weekends when required.
- Excellent communication and customer service skills.
Where to find and apply safely
This opportunity is advertised by Network IT on PNet. Use the Apply button on this page to reach the original advert, and apply only through that official listing. A genuine recruiter will never ask you to pay a fee to be considered for a role.
Practical tips
- Highlight your LTE and 5G support experience and the monitoring tools you have used.
- Give clear examples of escalated incidents you investigated and resolved.
- Mention any A+, N+ or MikroTik certification, even if it is still in progress.
- State your availability for shifts and weekend work upfront.
- Keep your CV focused on networking, troubleshooting and customer service results.
How the process works
After you apply through the original PNet advert, Network IT reviews your profile against what the telecommunications provider needs for its Network Operations Centre. The source notes that if you have not had a response within two weeks, the application should be considered unsuccessful, although your profile is kept on file for other suitable roles.
Important information
This post shares a job opportunity for information only. It is not a job offer, and the final decision on hiring rests with the employer. Always confirm the role details on the original advert before applying.
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