Social Media Co-ordinator Jobs in Johannesburg

Frogfoot Networks is looking for a Social Media Co-ordinator to join its Customer Experience Team. This is a permanent, remote role based in Johannesburg, and it suits someone who enjoys talking to customers online, stays calm when conversations get difficult, and can keep a brand’s voice steady across every channel. Applications close on November 6, 2026.

About the company and the work

Frogfoot Networks is a telecommunications and fibre network company, and this role sits where its customers actually talk to it: social media. At Frogfoot, the advert says, customers and the online community matter. As Social Media Co-ordinator, you help manage the company’s social media presence, engage with customers and followers, and protect a positive online reputation. You respond to questions and concerns with empathy, clear communication and practical solutions, helping customers feel heard and supported while strengthening their experience with Frogfoot.

Role details and duties

The key responsibilities stated in the advert include:

• Engaging with customers across social media platforms by responding to comments, messages and mentions.
• Listening to customer concerns, acknowledging complaints and working towards effective resolutions.
• Providing helpful information about Frogfoot’s products and services, using product knowledge to answer accurately.
• Keeping a positive, welcoming online community by using respectful, empathetic and constructive language.
• Working with Customer Service and other teams to follow up on issues and make sure customers receive the help they need.
• Recording customer interactions and complaints accurately, and keeping relevant teams informed of recurring issues.
• Sharing feedback on customer experiences and suggesting ways to improve service and support processes.
• Working with Marketing, PR and Content teams to help keep messaging clear and consistent across channels.
• Staying up to date with social media platforms, trends, tools and best practices.
• Communicating with customers through other support channels, such as phone, email, voice and chat, when needed.

The role is listed as Johannesburg Remote, and the advert reference is 209584. Some lines in the listing view are cut off, so confirm the full wording in the original advert.

Requirements

Only what the source states is listed here. The advert does not set a formal qualification; instead it describes what you need to know, experience that will set you apart, and skills that will help you succeed.

What you will need to know:

• Social media platforms such as Facebook, Instagram, LinkedIn, TikTok and X (formerly Twitter).
• The basics of customer experience and what good customer service looks like.
• An understanding of telecoms and fibre networks, or the willingness to learn about Frogfoot’s products.
• How to communicate clearly and professionally with customers across different channels.

Experience that will set you apart:

• Experience in customer service, social media support or an online community-facing role.
• Experience responding to customer questions, feedback and complaints in a professional and helpful way.
• Experience using social media management tools such as Hootsuite, Buffer or Sprout Social.
• Experience working with different teams to resolve customer issues and keep communication consistent.

Skills that will help you succeed: strong written and verbal communication skills, with an ability to explain information simply and clearly; a people-first attitude, with patience, empathy and a genuine desire to help customers; good problem-solving skills and the confidence to take responsibility for following issues through; the ability to stay calm and professional when dealing with upset, rude or challenging customers; a positive approach and the ability to choose respectful, constructive language; strong organisation skills, attention to detail and the ability to manage several conversations at once; creative thinking and an interest in finding engaging ways to connect with online audiences; the ability to work independently while also being a supportive team player; and good judgement, adaptability and a commitment to professional and ethical conduct.

Where to find and apply safely

This vacancy is listed on Careers24, and the Apply button on this page takes you directly to the original advert. Apply only through that original listing, and never pay anyone who promises you this job or asks for a fee to process your application.

Practical tips

Because this is a community-facing role, your application should show, not just claim, good judgement online: mention the platforms you have managed, the tools you have used, and a time you turned a complaint into a resolved case. Remote roles also reward self-organisation, so note how you juggle several conversations at once without letting anyone wait too long.

How the process works

When you apply through the original advert, your application goes to Frogfoot Networks for shortlisting. The advert notes that every customer interaction is an opportunity to make a positive difference, and that the company is looking for someone who brings that attitude to the role.

Important information

This page is informational only and is not the employer. Details such as the salary, closing date and requirements can change, so always confirm them in the original advert before you apply. The salary is stated as market related, and applications close on November 6, 2026.

#SouthAfricaJobs #JobsInSouthAfrica #SocialMediaJobs #JohannesburgJobs #GautengJobs #MarketingJobs #FrogfootJobs