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An established business in Johannesburg is looking for a highly organised, proactive and detail-oriented Service Desk Technical Administrator to join its Technical Department. This permanent, full-time role sits at the centre of service delivery, taking requests from the first client enquiry through technician scheduling and job completion to invoicing.
The role is advertised by Hire Resolve, a recruitment agency in South Africa that connects businesses with professionals across engineering, IT, finance, manufacturing, construction, supply chain and other sectors. The client is an established business whose Technical Department needs someone who can keep service work moving, keep clients and technicians informed, and keep records accurate. The advert describes a highly competitive salary based on experience, listed as market related.
The administrator will manage incoming service requests, emails and service tickets, and communicate with clients about service requirements, quotations, technician bookings and completion dates. Quotations for labour, spare parts and technical services are part of the work, as is coordinating and scheduling technicians according to urgency, location, availability and required skills.
Day-to-day duties also include maintaining accurate service bookings, job statuses and records on the service management system, monitoring outstanding service calls and following up on pending approvals, information and actions, checking completed technician job sheets for accuracy and completeness, and preparing job documentation so completed work is invoiced promptly. The role covers tracking spare parts, back orders and expected delivery dates with Logistics and suppliers, keeping clients and technicians updated on scheduling changes, delays and parts availability, and helping with technical reports, installation documentation, insurance claims and technical queries. Technician travel records, expense claims and supporting documentation, the national technical register, and daily and monthly reporting are also included.
Only the requirements stated in the source advert are listed here:
Apply through the original PNet advert using the Apply button on this page, which links directly to the source listing. Read the full advert there and follow only the application route it gives. Never pay a fee to apply for a job, and be cautious of anyone asking for payment, banking details or passwords as part of an application.
Before applying, prepare examples that show how you have handled service tickets, scheduled technicians, chased outstanding approvals and kept records accurate under pressure. If you have used a service management system or tracked parts and invoicing documentation, mention that experience clearly. A short, well-organised CV will suit a role where organisation and follow-up are central.
Applications go through the original PNet listing. The advert says the recruiter will contact suitable candidates telephonically within three days, and that CVs of candidates who are not suitable may be kept on file for future vacancies.
This page is an informational summary of a third-party job advert. It is not the employer, and it does not guarantee employment, an interview or any outcome. Details such as duties, requirements and the salary basis are as stated in the original advert, so always confirm them on the source page before applying.
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This listing was originally posted by Hire Resolve — your application opens on their original job advert.
Apply on Hire Resolve's website →