Service Desk Agent Jobs in South Africa

A permanent service desk opportunity has opened in Cape Town for a friendly, organised Service Desk Agent who can keep users connected, log incidents accurately and follow them through to resolution.

About the company and the work

The employer is iOCO, a technology consultancy. This role sits on a customer site in Bellville (Techno) and supports users through a call logging system, daily system checks and proactive monitoring. It is a permanent position, and the original advert gives a closing date of 26 December 2026.

Role details and duties

Your day-to-day work will include carrying out daily application availability checks and monitoring events, keeping clients informed accurately and on time about incidents, and meeting service level agreements in the call logging system. You will assign calls to the next resolver group within the required timeframes, follow customer working instructions and management instructions, and handle correspondence correctly.

Requirements

• A positive attitude and excellent telephone etiquette, with a team-player approach, a good work ethic and reliable attendance.
• Self-driven, with strong customer focus, responsibility and ownership, and good customer satisfaction and interaction skills.
• Telephony soft skills qualifications and/or call centre or service desk experience.
• Good English conversation and email skills, plus experience in service desk work, call centre work, event management, incident management, multi-tasking and telecommunications.
• National Senior Certificate, Matric, N3 or Grade 12, plus A+ and N+.
• ITIL v3 certification or knowledge is preferred, as is service desk and call centre experience.
• Applicants must pass typical recruitment checks, including reference and criminal checks.
• A vehicle and a valid driver’s licence for travelling to and from work, or reliable transport, is required.

Where to find and apply safely

Use the Apply button on this page. It takes you to the original Careers24 advert, where you can read the full details and apply through the employer’s route. Never pay for a job, and do not share bank details or passwords with anyone claiming to arrange the role.

Practical tips

Before you apply, note examples of incidents you have logged, monitored or handed over, and how you kept users updated while a fault was being resolved. Check that your transport plan for Bellville is reliable, and have your qualifications and certificates ready to upload.

How the process works

Apply through the original advert, then wait for the employer or recruiter to contact shortlisted candidates. Further steps, if any, will be explained by the employer; this page does not run the recruitment process.

Important information

This page is informational only. We do not hire for this role and we do not charge for job information. Always confirm the role, location and closing date in the original advert before you apply.

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