Service Ambassador Jobs in Johannesburg

Urgent: Virgin Active South Africa is looking for a Service Ambassador for a contract role in Johannesburg. This is a member-facing position at the heart of the club, where you will welcome members, look after their experience from entry to exit and help keep the club safe, clean and full of energy. Applications close on 30 October 2026, so do not delay.

About the company and the work

Virgin Active is one of South Africa’s best-known health club groups, with clubs offering exercise floors, studios, swimming facilities and lounge areas, as well as digital and online exercise options. The Service Ambassador role is key to member retention: through daily interaction and engagement, you help members feel welcome, supported and motivated to keep coming back.

The work spans the whole club experience. You will use the tools and platforms available across the service and reception area, exercise floor, studios, swimming facilities and extended lounge areas, and you will also support members online as Virgin Active’s digital offering continues to grow.

Role details and duties

The advert is for a Service Ambassador in Johannesburg, on a contract basis, in the General and Health Fitness & Beauty sectors. The salary is stated as Market Related, and the reference number is 209220. The duties listed in the original advert include:

• Front of house duties: controlling access into the facility.
• Communicating and providing information to staff, members and prospective members.
• Delivering on member needs and experiences from entry to exit.
• Adhering to operational standards and administration policies and procedures.
• Delivering excellent customer service throughout the club to achieve net promoter score and member sentiment goals.
• Driving digital engagement with members on Virgin Active’s various platforms as the digital offering evolves.
• Exposing members to online or digital exercise offerings that are personalised and tailored to individual needs.
• Retaining members and building member relations.
• Resolving complaints for each member or incident.
• Engaging members in fitness initiatives and events to increase member retention.
• Promoting safe exercise and managing member adherence to club rules, standards and safety protocol.
• Maintaining the cleanliness of the floor.
• Participating in ongoing training and self-development.

Requirements

Applicants should meet the following minimum requirements, as stated in the original advert:

• Grade 12 Senior Certificate or NQF Level 4 equivalent.
• Successful completion of Reception Academy.
• Good understanding and knowledge of digital platforms.
• Sound knowledge of Virgin Active exercise experiences.
• Comprehensive understanding of the customer journey and the desired customer experience.
• Sound knowledge of club rules, operating standards and safety protocol.
• Minimum of 12 months’ experience within a face-to-face customer-facing role.
• Proven ability to resolve member questions and queries.
• Embodying the business values, being people-centric and passionate about exercise.

The advert also lists qualities it would like candidates to have, including adaptability in a fast-paced, changing environment, curiosity, a winning mentality, motivation, a commitment to making a difference in people’s lives, a growth mindset, the ability to work independently, trustworthiness, a drive to create moments of magic for members, decision-making and ownership, action orientation, a valid First Aid Level 1 certificate, excellent relationship-building skills, problem-solving skills, good communication skills and the ability to resolve conflict. Wellness knowledge beyond the health club, the ability to make quick and bold decisions, agility, collaboration and high interpersonal skills are listed as further advantages.

Where to find and apply safely

Apply only through the original Careers24 listing, using the Apply button on this page, which links directly to that advert. Be wary of anyone asking for payment or personal banking details in exchange for a job — genuine employers do not recruit that way.

Practical tips

Because this role closes on 30 October 2026, apply as soon as you can. In your application, highlight your Grade 12 qualification, your Reception Academy completion, your 12 months or more of face-to-face customer service experience, and any first aid certification you hold. Give examples of how you have resolved customer complaints, built relationships with regular customers and worked with digital platforms — all of these are called out in the advert.

How the process works

Applications are submitted through the Careers24 listing for this vacancy. At the time it was seen, 31 people had applied and 189 people had viewed the advert, so competition is real but the window is short. Shortlisted candidates can expect to be assessed against the stated requirements, including their customer-facing experience and their knowledge of club operations and safety standards.

Important information

This post is for information only. It is not a job offer, and it does not guarantee employment. Always confirm the full duties and closing date in the original advert before applying — and note that this vacancy closes on 30 October 2026.

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