Senior Microsoft 365 Support Engineer Jobs in South Africa

An onsite senior Microsoft 365 support role in Claremont, Cape Town, is open to an engineer who can handle escalated incidents across several client environments. The position sits within a managed services provider and offers broad exposure to support, projects and cloud migrations.

About the company and the work

The role is advertised by Datafin for a managed services client that delivers tailored ICT solutions to businesses across a diverse client base. The engineer will work across multiple client environments, supporting Microsoft 365 platforms, desktop infrastructure, escalated incidents, project implementations and cloud migrations.

Role details and duties

• Provide senior-level technical support across multiple client environments.
• Troubleshoot and resolve escalated Microsoft 365, desktop and infrastructure incidents.
• Administer Microsoft 365 tenants, including user, mailbox and service configuration.
• Manage Exchange Online mailboxes, mail flow, spam filtering, mail tracing and DNS troubleshooting.
• Configure and support desktop environments, software deployments and end-user systems.
• Perform endpoint management, patching, monitoring and maintenance via RMM platforms.
• Support Microsoft 365 migrations, onboarding projects and technical implementations.
• Work with endpoint security tooling to keep client environments secure and stable.
• Perform root cause analysis and recommend long-term improvements.
• Maintain accurate technical documentation and contribute to process improvement.
• Provide mentorship and technical guidance to junior engineers where required.

Requirements

• Strong hands-on experience in Microsoft 365 administration and Exchange Online.
• DNS and mail flow troubleshooting, mailbox management and mail tracing.
• Endpoint support in Windows desktop environments, patch management, and antivirus and endpoint security.
• Remote monitoring and management platforms and remote support tools.
• Desktop and end-user support in business environments, and troubleshooting across multiple client environments.
• 2 to 3 year IT Diploma or equivalent qualification preferred.
• 4 to 5 or more years in an IT support, systems engineering or MSP environment.
• Proven Microsoft 365 administration experience and experience managing escalated incidents through to resolution.

A+ and N+ and Microsoft certifications are advantageous, as is experience with SharePoint Online, Microsoft Teams administration, Microsoft 365 migrations and project implementation in an MSP environment.

Where to find and apply safely

This opportunity is listed on CareerJunction, and the Apply button on this page links to the original CareerJunction advert. Apply only through that original listing, and confirm the employer, location and reference details there before sharing personal information.

Practical tips

• Highlight escalated cases you owned from first report to resolution.
• Show your Exchange Online and mail flow troubleshooting experience clearly.
• Give examples of migrations or onboarding projects you supported.
• Demonstrate how you documented solutions and improved a process.

How the process works

Use the Apply button to reach the original CareerJunction listing, where you can review the full advert and follow the application instructions given there. Keep the reference number, 2610503, for your records.

Important information

This page is informational only. It summarises a third-party job advert and does not guarantee employment, an interview or a particular salary. Always verify the details on the original listing, and never pay a fee to apply for a job.

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