Senior Customer Support Agent Jobs in South Africa 2026 – Apply Online

Datafin is recruiting a Senior Customer Support Agent for a permanent role in Cape Town, supporting a digital payments and fintech company. The agent resolves complex merchant queries and technical payment issues across a payment gateway.

Duties include investigating payment and integration issues, tracing transactions, keeping merchants informed during incidents, coordinating updates, and working with product, engineering, infrastructure, risk and finance teams to prevent recurring problems. The role also coaches other agents and may deputise for the team leader.

Applicants should have a post-school diploma or degree in IT, computer science, engineering, business, finance or a related field, ITIL Foundation or Intermediate certification, and three to six years of technical or application support experience, including at least three years in payments. Salary was not disclosed in the source listing.

How to apply: Use the Apply button on this page to open the original CareerJunction listing and follow its application instructions.

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This listing was originally posted by Datafin — your application opens on their original job advert.