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This guide looks at a senior, permanent customer support role in Cape Town, offered through Datafin for a digital payments and fintech business. It suits an experienced support professional who can untangle complex merchant and payment problems, keep customers informed, and help stop the same issues from happening again.
About Datafin and the Support Role
Datafin is recruiting for a role that supports a digital payments and fintech company, working across its payment gateway. In this environment, support is not only about answering questions: it is about tracing what went wrong, explaining it clearly, and coordinating the fix with the right teams.
The senior level of the role also brings a coaching element. Alongside handling the more difficult cases, the agent helps other agents develop and may step in for the team leader when needed, so judgement and steady communication are central to the day-to-day work.
Main Duties of the Role
- Resolving complex merchant queries and technical payment issues across a payment gateway.
- Investigating payment and integration problems and tracing transactions.
- Keeping merchants informed during incidents and coordinating updates.
- Working with product, engineering, infrastructure, risk and finance teams to prevent recurring problems.
- Coaching other agents and deputising for the team leader when required.
Most Common Requirements
- Education: A post-school diploma or degree in IT, computer science, engineering, business, finance or a related field.
- Certification: ITIL Foundation or Intermediate certification.
- Experience: Three to six years of technical or application support experience.
- Payments experience: At least three years in payments.
Exact requirements depend on the official posting, so always read the details for this specific role before applying.
Where to Find This Opening Safely
- The original CareerJunction listing linked from this page — Start here for the most reliable information about the role and its application instructions.
- The recruiter’s own channels — Use them to confirm the opportunity if you are unsure about a message or a copy of the advert.
- Job platforms used only as a guide — Other sites can help you spot openings, but always confirm the details on the original listing before you apply.
Practical Tips to Increase Your Chances
- Give clear examples of payment or integration problems you traced and resolved.
- Show how you kept a merchant updated during a difficult incident.
- Highlight coaching or senior support work, not only case volume.
- Keep your CV focused on payments, gateways and technical support tools.
- Check that your qualifications and years of experience match the listing before applying.
How the Process Works
Use the Apply button on this page to open the original CareerJunction listing, then follow the application instructions shown there. Prepare your CV and any supporting details the listing asks for, and submit them through that official route rather than through an unofficial message or link.
Important Information
This post is informational only, and openings and requirements can change at any time. Readers should apply only through official channels and follow the instructions in the official posting for the role they are interested in.
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