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About the Employer
The South African National Roads Agency (SANRAL) is the state-owned agency responsible for South Africa’s national road network. SANRAL plans, builds, maintains and operates major freeways and toll roads across the country, and its customer service centres support the millions of road users who travel on these routes every day.
About the Role
SANRAL is looking for a Customer Service Centre Agent to join its team in Centurion, Gauteng. The agent will be the first point of contact for customers with questions about toll roads and e-toll accounts, helping road users resolve their queries quickly and professionally. This is a great opportunity for a Matric holder with strong people skills who wants to build a career in customer service within a respected government agency.
Salary
No salary is stated in the advertisement.
Location / Centre
Centurion, Gauteng, South Africa.
Requirements
- Grade 12 / Matric certificate.
- Excellent communication skills, both verbal and written.
- Computer literacy and the ability to work with customer service systems.
- Previous customer service experience will be an advantage.
- A patient, helpful attitude and the ability to stay calm under pressure.
Duties and Responsibilities
- Handling customer enquiries about toll roads and e-toll accounts.
- Resolving customer queries efficiently and escalating complex cases where needed.
- Capturing customer information and case details accurately on the system.
- Providing clear, correct information about SANRAL services, accounts and payments.
- Maintaining a professional and friendly manner in every customer interaction.
How to Apply
Interested candidates should apply online through the application link provided below. Make sure your CV is up to date and highlights your Matric qualification, communication skills and any customer service experience before submitting your application.
Closing Date
No closing date stated in the advertisement — apply as soon as possible.
KhabrTV is not the employer. Do not pay anyone to apply.
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Apply here: https://jobs.pricesinsouthafrica.co.za/job/customer-service-centre-agent-job-vacancy-at-sanral/