Revenue and Reservations Supervisor Jobs in South Africa

A Revenue and Reservations Supervisor is needed in Franschhoek to lead a reservations team for a luxury hospitality portfolio. The permanent, management-level role is offered through Intellistaff Outsourced Services and covers bookings, revenue reporting and guest experience across all channels.

About the company and the work

The client is a luxury hospitality portfolio offering sophisticated escapes and unique guest experiences, with dynamic career opportunities for positive, vibrant and energetic individuals. The Revenue and Reservations Supervisor leads the reservations team and oversees booking operations across all channels. The role supports service quality, efficient guest communication, accurate inventory and rate control, revenue optimisation, management reporting, and effective coordination with Front Office and Sales.

Intellistaff Outsourced Services describes itself as providing intelligent staffing and recruitment solutions, connecting the right people to the right positions across industries.

Role details

• Ensure all revenue streams and technical systems are optimised to maximise profitability.
• Create, interpret and forecast revenue reports in the absence of the Revenue Manager.
• Supervise, train and coach reservation agents to maintain a 95% service quality benchmark and efficient working.
• Oversee daily processing of individual and group bookings, block arrangements, amendments and cancellations.
• Monitor room availability, rates and channel allocations (OTAs, GDS and direct) to optimise occupancy and revenue.
• Prepare group and conference quotes.
• Compile daily, weekly and monthly pickup, forecasting and no-show reports for management review.
• Work closely with Front Office and Sales teams to communicate VIP arrivals, special guest requests and related details.
• Maintain strict guest confidentiality.

The advert lists this as a Permanent, Management position in Franschhoek. The salary is undisclosed on the original advert. The job reference is JHB003948, posted on 26 October 2026, with an expiry of 11 days from posting as shown on CareerJunction.

Requirements

• Previous experience working as a Revenue and Reservations Supervisor in a hotel environment.
• Protel PMS experience would be beneficial.
• Matric Certificate.
• Strong system knowledge.
• Strong leadership skills.
• Meticulous attention to detail with a strong focus on the guest experience.
• Personal and professional integrity of the highest standard.

Preference will be given to candidates from Franschhoek and neighbouring areas, as stated on the original advert.

Where to find and apply safely

Apply through the original CareerJunction advert linked from this page. Use the Apply button, which points to the original listing, and follow the instructions there. Do not pay anyone for this job, and do not share passwords or banking details with anyone claiming to offer the role. If a message asks for a fee, treat it as a warning sign and check the original advert again.

Practical tips

• Highlight hotel reservations and revenue experience, including any work with OTAs, GDS and direct booking channels.
• Give examples of coaching a team, maintaining service standards, and handling group bookings, quotes and cancellations.
• Mention Protel PMS experience if you have it, and be ready to discuss revenue reports, forecasting and pickup reporting.
• If you live in Franschhoek or a neighbouring area, make that clear in your application.

How the process works

After you apply through the original advert, the recruiter or employer reviews applications against the stated requirements. Shortlisted candidates are usually contacted for further discussion or assessment, while other applicants may not hear back. Keep a copy of your application and note the job reference JHB003948 when you follow up.

Important information

The salary is listed as undisclosed, so confirm any pay details directly from the original advert or the recruiter before accepting an offer. This post is a summary for job seekers; the original CareerJunction advert is the authoritative source for the role, requirements and closing details.

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