Reservations Agent Jobs in South Africa

A Reservations Agent is needed in Franschhoek to manage accommodation reservations and enquiries for a luxury hospitality client, through Intellistaff Outsourced Services. The permanent, junior-level role focuses on guest service, accurate bookings and selling room nights at the best achievable rates.

About the company and the work

The client is a luxury hospitality portfolio, and the role sits within its reservations work. Intellistaff Outsourced Services describes itself as providing intelligent staffing and recruitment solutions, connecting the right people to the right positions across industries.

The advert describes an experienced hospitality and reservations professional with a strong background in guest service, accommodation bookings, client communication and administrative coordination, skilled in managing reservation enquiries, interpreting guest requirements, maximising room sales and maintaining accurate booking information while delivering a professional and personalised guest experience.

Role details

• Manage accommodation reservations and enquiries from initial contact through to confirmed booking.
• Accurately record all booking details, guest requirements, correspondence and special requests.
• Maximise occupancy and revenue by selling available room nights at the highest achievable rates.
• Apply correct accommodation rates and booking conditions to reservations.
• Cross-sell hotel departments, facilities and additional services to enhance guest experiences and revenue.
• Prepare and send accurate quotations based on guest and agent requirements.
• Ensure guest preferences, requests and special requirements are accurately captured in booking records.
• Communicate professionally and timeously with guests, travel agents, internal departments and external partners.
• Anticipate guest requirements and provide accurate information and solutions before issues arise.
• Coordinate with relevant hotel departments to ensure seamless service delivery and fulfilment of guest requests.
• Maintain a high standard of accuracy and professionalism across all reservation correspondence.
• Monitor provisional bookings and ensure timely release or confirmation of bookings.
• Follow up on deposits and outstanding booking requirements within required timeframes.
• Manage reservation enquiries with a focus on achieving occupancy and revenue targets.
• Handle guest concerns and queries through constructive, solution-driven conflict resolution.
• Maintain strict confidentiality of guest and customer information.
• Follow departmental and hotel policies, procedures, health and safety requirements and security standards.
• Maintain accurate reservation records while ensuring minimal errors and corrections.
• Contribute to a positive culture of teamwork, employee engagement and hospitality.
• Work effectively with cross-functional teams to maintain consistent service standards.
• Adapt to changing guest requirements, operational priorities and high-pressure hospitality environments.

The advert lists this as a Permanent, Junior position in Franschhoek. The salary is undisclosed on the original advert. The job reference is JHB003947, posted on 26 October 2026, with an expiry of 11 days from posting as shown on CareerJunction.

Requirements

The advert does not state a formal qualification. The core skills it lists include:

• Hotel reservations, guest relations and customer service, and accommodation bookings.
• Revenue and occupancy optimisation, sales and cross-selling.
• Guest profile management and quotation preparation.
• Travel agent and client liaison.
• PMS and reservation systems.
• Professional written communication and conflict resolution.
• Attention to detail, process excellence, and confidentiality and data handling.
• Teamwork and cross-departmental collaboration, problem solving, adaptability and initiative.
• High-standard service delivery.

Where to find and apply safely

Apply through the original CareerJunction advert linked from this page. Use the Apply button, which points to the original listing, and follow the instructions there. Do not pay anyone for this job, and do not share passwords or banking details with anyone claiming to offer the role. If a message asks for a fee, treat it as a warning sign and check the original advert again.

Practical tips

• Highlight hotel reservations experience, including accommodation bookings, quotations and work with travel agents.
• Give examples of handling guest requests, resolving concerns and keeping booking records accurate.
• Mention any PMS or reservation system experience you have.
• Show how you have helped occupancy or revenue, for example through careful rate use or cross-selling.

How the process works

After you apply through the original advert, the recruiter or employer reviews applications against the stated requirements. Shortlisted candidates are usually contacted for further discussion or assessment, while other applicants may not hear back. Keep a copy of your application and note the job reference JHB003947 when you follow up.

Important information

The salary is listed as undisclosed, so confirm any pay details directly from the original advert or the recruiter before accepting an offer. This post is a summary for job seekers; the original CareerJunction advert is the authoritative source for the role, requirements and closing details.

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