National Utilities Manager in Sandton

Redefine Properties Limited is seeking a National Utilities Manager for Sandton. The permanent role is market related, and the original listing gives an application closing date of 5 November 2026.

About the company and the work

Redefine Properties Limited is a property company whose stated purpose is to create and manage spaces in a way that transforms lives. The National Utilities Manager is accountable for strategically positioning and managing utilities across the national portfolio, leading the utilities function as an internal control tower with accountability for governance, validation and recovery.

Role details and duties

• Develop and implement the national utilities strategy, operating model, policies, standards and controls
• Establish formal weekly, monthly, quarterly and annual governance rhythms for queries, billing assurance and reporting
• Lead, coach and develop the utilities team, clarifying accountabilities and setting performance expectations
• Partner with Property Management, Finance, Sustainability, Legal, Procurement, Asset Management and other teams
• Manage all utilities expenses, recovery, budgeting and forecasting activities nationally
• Oversee monthly reconciliations between municipal or Eskom costs, tenant recoveries and common-area allocations
• Analyse expense and recovery reports, identify leakage and corrective action, and optimise recovery
• Ensure accurate and timely capture, validation and approval of utility accounts for payment
• Oversee tenant-managed accounts, bank guarantees, deposits, refunds, account openings and closures
• Implement risk-based billing audits and exception reviews to identify incorrect tariffs, missing or estimated consumption and billing errors
• Own the pre-billing validation framework so only complete, accurate and approved billing files are issued
• Govern utility data quality, ownership, access, retention and audit trails across metering, billing and reporting
• Drive dashboards and analytics for billing accuracy, recovery, spend, losses, exceptions and portfolio performance
• Use consumption analysis, anomaly detection, benchmarking and trend analysis to identify risk, savings and improvement opportunities
• Negotiate, implement and manage utilities and rates vendor contracts and service-level agreements
• Monitor provider performance against agreed deliverables, accuracy, turnaround times and billing-cycle commitments
• Ensure all municipal, supplier and tenant utility queries are centrally logged, allocated, tracked and resolved
• Oversee escalated customer account queries with clear ownership and transparent communication
• Maintain a complete and accurate meter and utilities infrastructure register
• Guide and, where necessary, oversee the installation, configuration and verification of metering and related infrastructure
• Implement a risk-based meter audit programme covering meter-to-tenant mapping, multipliers, faults and data integrity
• Coordinate investigation and resolution of complex metering, electrical distribution and utility-supply issues
• Support energy-transition initiatives, including solar PV, battery energy storage, wheeling or virtual wheeling, where applicable
• Drive integration and automation priorities across data ingestion, exception detection and reconciliation
• Maintain compliance with relevant municipal, Eskom, regulatory, supply and recovery requirements
• Maintain a utilities risk register and escalate material control failures, losses and service risks

Requirements

Only the requirements stated in the original listing are summarised here:

• A solid understanding of utility management, especially recovery of utilities within multi-tenanted properties
• Metering and verification principles
• Electrical distribution systems and energy fundamentals
• Municipal utility tariffs
• Regulatory principles and requirements about the supply and recovery of electricity, water and sewerage services
• Knowledge of electricity, water and rates management principles
• Senior Certificate, with Mathematics and Accounts as subjects preferred
• Tertiary qualification preferred; additional qualifications or certifications relevant to the industry are beneficial
• At least 5 years’ experience of utility management, within the property sector preferred
• 3 to 5 years’ experience in a management role
• Proficiency in Microsoft applications, especially Advanced Microsoft Excel, including pivot tables
• Strong financial and analytical skills
• Vendor management skills
• Competencies in leading and supervising, working with people, applying expertise, analysis, planning and organising, and delivering results and meeting customer expectations

Where to find and apply safely

Apply only through the original Careers24 listing, using the Apply button on this page. Do not pay a fee to apply.

Practical tips

• Show national, multi-tenanted property utilities experience clearly, with recovery and reconciliation examples
• Highlight metering, tariff and municipal or Eskom billing knowledge
• Mention Advanced Excel, dashboards and billing assurance work
• Evidence team leadership and vendor or service-provider management

How the process works

Read the full original listing, then apply through the original link before 5 November 2026.

Important information

This page is informational only and does not guarantee a job, an interview or any salary. Confirm the final duties, location and terms in the original advert before you apply.

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