Marketplace Operations Jobs in Umhlanga

First Technology is recruiting a Marketplace Operations & Vendor Specialist for its First Marketplace team in Umhlanga, KwaZulu-Natal. This permanent role keeps the marketplace running smoothly day to day, from sourcing software and preparing quotations to processing orders, coordinating billing and bringing new vendors on board. Applications close on 28 November 2026.

About the company and the work

First Technology is a South African technology company, and First Marketplace is its channel for software sourcing and procurement. The marketplace connects customers with software vendors through platforms such as the AWS Marketplace and the Azure Marketplace, as well as other procurement channels. The specialist in this role is the operational backbone of that marketplace: organised, proactive and comfortable juggling quotations, orders, invoices and vendor relationships at the same time.

The work touches every part of the business. You will support account managers, vendors and customers alike, and your accuracy directly affects whether orders flow on time and vendors can trade without friction.

Role details and duties

The advert is for a Marketplace Operations & Vendor Specialist in Umhlanga, on a permanent basis, in the IT sector. The salary is stated as Market Related, and the reference number is 209554. The responsibilities listed in the original advert include:

• Software sourcing and quoting: sourcing software, obtaining vendor pricing and preparing accurate customer quotations.
• Order processing: managing customer purchase orders, placing orders with vendors and tracking orders through to completion.
• Billing and finance: coordinating invoicing, billing queries, payments and related financial administration.
• Vendor onboarding: coordinating the onboarding of new marketplace vendors, collecting and maintaining the required vendor information, documentation and commercial details, coordinating internal requirements to make a new vendor operational, maintaining accurate vendor records and supporting documentation, and tracking onboarding activities and proactively following up on outstanding requirements.
• Marketplace operations: supporting transactions and administration across the AWS Marketplace, Azure Marketplace and other procurement channels.
• Sales support: assisting internal account managers with software enquiries, pricing requests and order updates.
• Reporting and administration: maintaining accurate order books, renewal trackers, vendor records and operational reports.
• General operations: supporting the daily running of First Marketplace, resolving queries and assisting wherever required.

Requirements

Applicants should meet the following requirements, as stated in the original advert:

• 3 or more years’ experience in administration, sales support, procurement or operations.
• IT or software industry experience, which is advantageous.
• Accpac knowledge and experience.
• Good Microsoft Office skills, particularly Excel and Outlook.
• Strong organisational skills and attention to detail.
• Comfort working with pricing, margins, quotations and invoices.
• Excellent communication and customer service skills.
• The ability to multitask, prioritise and meet deadlines.
• A proactive, resourceful attitude and a willingness to learn.
• The ability to work independently and as part of a team.

Where to find and apply safely

Apply only through the original Careers24 listing, using the Apply button on this page, which links directly to that advert. Never pay anyone who promises to secure you a job, and do not share banking details with unsolicited recruiters.

Practical tips

Make your experience easy to see: list your years in administration, sales support, procurement or operations, and call out any IT or software industry exposure, Accpac experience and advanced Excel work. Examples of quotations you prepared, orders you tracked to completion or vendors you helped onboard will speak directly to what this role needs.

How the process works

Applications are submitted through the Careers24 listing for this vacancy. At the time it was seen, only 2 people had applied and 83 people had viewed the advert, so a strong, well-matched application has a good chance of standing out. Shortlisted candidates can expect to be assessed against the stated experience and systems requirements, including Accpac and Microsoft Office skills.

Important information

This post is for information only. It is not a job offer, and it does not guarantee employment. Always confirm the full duties and closing date in the original advert before applying, and note that the closing date given here is 28 November 2026.

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