IT Support Engineer Jobs in South Africa

A new permanent IT support opportunity has opened in Alberton, Gauteng, with MRC CONNECT. The role is aimed at a junior support engineer who enjoys solving everyday technology problems and growing alongside more senior engineers.

About the company and the work

MRC CONNECT provides managed IT services to a range of clients. In this role you would support client environments across cloud, server, network security and modern workplace systems, helping users get back to work quickly and with confidence.

Role details and duties

• Assist with new projects and migrations.
• Respond to support tickets and calls, logging activity accurately.
• Diagnose and resolve first- and second-line issues on Windows desktops and laptops and Microsoft 365.
• Set up and configure user accounts, mailboxes and devices remotely.
• Monitor client systems using a remote monitoring and management platform.
• Keep accurate asset and documentation records for client environments.
• Communicate clearly and reassuringly with non-technical clients.
• Support remote elements of client projects, including Microsoft 365 migrations, configuration and troubleshooting.

The source lists the work location as in person in Alberton, Gauteng, and the job type as permanent. The stated pay is R15,000 to R17,000 per month.

Requirements

• 1 to 2 or more years of IT experience; managed service provider experience is highly beneficial.
• Knowledge of common business applications.
• Solid understanding of Windows 10 and 11, email setup and general user issues, and networking including TCP/IP and DNS.
• Experience with Microsoft 365.
• Familiarity with remote monitoring tools such as N-Able or ConnectWise.
• VoIP experience with Yeastar is beneficial.
• Strong written and verbal communication skills, self-motivation, and the ability to follow processes, take direction and escalate appropriately.
• Education listed as A+ and N+, any Microsoft certifications, and any exposure to PSA tools such as Zoho or ConnectWise or RMM platforms such as N-Able.

Where to find and apply safely

Apply only through the original Indeed South Africa listing linked from the Apply button on this page. That listing is the source for the details above. Do not pay anyone to apply, and do not share passwords or banking details during an application.

Practical tips

• Highlight your ticket-handling, Windows and Microsoft 365 experience in a short CV.
• Mention any remote monitoring, migration or user-setup work you have done.
• Keep examples ready of problems you diagnosed and how you resolved them.
• Check that your contact details are current before you submit.

How the process works

On the original listing, you can review the full description and submit an application through Indeed. The employer then contacts shortlisted candidates directly. Response times vary, so keep a copy of what you submitted.

Important information

This post is informational only. Openings, pay and requirements can change at any time, so always confirm the details on the original listing before applying. Never pay a fee to secure a job.

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