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Jai Search Consultancy is looking for an experienced German-speaking Team Leader to guide, mentor and inspire a team of call centre professionals in Cape Town. This permanent, in-office role suits a confident people leader who is fluent in German, knows how a busy contact centre runs, and enjoys turning good agents into a high-performing team.
About the company and the work
Jai Search Consultancy is a recruitment consultancy placing professionals with client operations across South Africa. In this role you will lead a German-speaking call centre team, driving service excellence, steady operational performance and the ongoing development of every team member. The advert notes medical insurance and group cover, which includes death, disability and funeral cover, as benefits of the role.
Role details and duties
The duties listed in the original advert are:
- Oversee day-to-day operations and ensure consistent, high-quality performance across the team.
- Monitor KPIs, identify improvement opportunities and implement effective action plans.
- Conduct regular coaching sessions, one-on-ones and performance reviews.
- Partner closely with Quality Assurance and Training teams to uphold service standards.
- Cultivate a positive, motivated and accountable team culture.
The role is based in Cape Town and is an in-office position. The advert states a salary of R32,000 to R34,000 per month (negotiable) and a closing date of 28 December 2026.
Requirements
Only the requirements stated in the original advert are listed here:
- Fluent in German (C1) with strong English communication skills.
- Minimum 2 years of leadership experience in a BPO, call centre or similar fast-paced environment.
- Demonstrated ability to lead, inspire and develop high-performing teams.
- Strong analytical mindset with excellent communication and problem-solving skills.
- Solid understanding of call centre KPIs, workflows and customer service best practices.
Where to find and apply safely
The original vacancy is listed on Careers24, and the Apply button on this page links directly to that original advert. The advert also states that applications can be made by sending an updated CV and supporting documents to [email protected]. Always apply through the original listing, and be cautious of anyone who asks you for money in exchange for a job, an interview or a placement. A genuine employer will never charge you a fee to apply.
Practical tips
Before you apply, make sure your CV shows your German language level clearly, together with your team leadership experience and the size and type of team you have led. Give examples of how you have coached agents, improved KPIs and worked with quality and training teams, so the recruiter can see the results behind your experience.
How the process works
Click the Apply button on this page to open the original Careers24 advert and follow the application instructions there. Shortlisted candidates can expect to be contacted by the recruiter for the next steps, which may include an interview. If you do not hear back, keep monitoring similar team leader and German-speaking roles on this site and on Careers24.
Important information
This post is for information only. We are not the employer and we do not handle applications, shortlisting or hiring for this vacancy. All details above come from the original advert, so please confirm the salary, location and closing date in the original advert before you apply.
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