Frontline Supervisor Jobs in Waterfall

Dis-Chem Pharmacies is looking for a Frontline Supervisor for its Waterfall store in Midrand. This is a permanent retail role for someone who can keep the frontline running smoothly: supporting customer service, liaising between management and cashiers, and supervising the day-to-day work at the till points.

About the company and the work

Dis-Chem Pharmacies is one of South Africa’s best-known pharmacy and retail groups, with stores across the country. The Frontline Supervisor at Waterfall is the link between store management and the cashier team, making sure customers enjoy a world-class shopping experience and that every transaction is recorded accurately, with zero tolerance for inaccuracy and fraud.

What the role involves

• Managing and reporting all customer compliments and complaints to management.
• Ensuring branch queues flow smoothly.
• Paying attention to the manner in which customers respond to cashiers, and acting accordingly.
• Managing the shorts and overs at the points of sale, including floats.
• Managing discrepancies at the point of sale.
• Authorising line voids, tender ups and price overrides.
• Managing refunds and returns transactions according to Dis-Chem operating procedures.
• Transacting all purchases, receiving and processing all types of payments, including cash, card, vouchers and coupons.
• Ensuring accurate document control, including drop registers, documents verification, customer documentation, correct handling of floats as per standard operating procedures, and all other documentation related to till operations.
• Ensuring back shopping and returned goods are handled correctly.
• Ensuring all outgoing stock, items and scripts are scanned.
• Training and assisting new cashiers.

What you need to apply

• Grade 12 / Matric.
• Minimum of 2 years’ cashier-related work experience, of which 6 months should be shadowing a Cashier Supervisor.
• Sound numerical skills.
• Computer literate, including MS Office.
• Willing and able to work retail hours.
• Advantageous: a Certificate in Computer Literacy; 3 years’ work experience, with 1 year supervisory experience; working knowledge of SAP.
• Advantageous competencies: Dis-Chem product knowledge; a third additional language; a customer service background; SAP.
• Special conditions of employment: willing and able to work retail hours; able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling and lifting; a valid driver’s licence and own reliable transport; South African citizen; clear credit and criminal records.

Where to find and apply safely

Use the Apply button on this page to reach the original Careers24 listing for this vacancy (reference 209686). Applications close on 3 November 2026, so apply before that date. Only apply through the official listing, and be wary of anyone who asks you to pay a fee to secure a job: legitimate employers do not charge job seekers for placement.

Practical tips

• Highlight your cashier experience and any time you have spent supervising or training other cashiers.
• Show that you can handle floats, shortages and overages, voids, overrides and refunds accurately.
• Mention your MS Office skills and any SAP knowledge you have.
• Be ready to confirm that you can work retail hours and meet the physical and transport requirements of the role.

How the process works

After you apply through the original listing, Dis-Chem reviews applications against the requirements above and contacts shortlisted candidates. The advert states that only successful applicants will be contacted, and that if you have not been contacted within two weeks after the closing date, you should consider your application unsuccessful.

Important information

This post is for information only and summarises the original advertisement. The salary is listed as Market Related, with medical aid, a provident fund and a staff account included in the remuneration and benefits. Dis-Chem Pharmacies is an equal opportunity employer, and its approved Employment Equity Plan applies. The full terms, duties and requirements are those stated in the original Careers24 listing, which you should read carefully before applying.

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