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An experienced Employee Benefits Administrator is needed to join the payroll and human resources function of an established organisation in Isando, Kempton Park. Advertised by Carlysle Human Capital, this permanent role suits a detail-oriented benefits professional who enjoys working with people, managing processes, and ensuring employee benefit claims are handled accurately and efficiently from submission through to resolution.
About the company and the work
Carlysle Human Capital is the recruitment agency behind this vacancy. The agency describes itself as a proudly South African company specialising in high-level consulting and resourcing capacity for the corporate professional, healthcare, information technology and fast-moving consumer goods recruitment sectors, and as a human resource consultancy with sourcing ability countrywide, established relationships and technology-based search techniques, staffed by a competent team of full-time consultants, although the wording of that description is cut off in the source view. The employer is an established organisation based in Isando, Kempton Park, on the East Rand. The successful candidate will work closely with employees, payroll, fund administrators and other external stakeholders to ensure a professional and seamless benefits administration service. Note that the listing’s location field shows Primrose, while the body of the advert repeatedly gives the work location as Isando, Kempton Park on the East Rand; this post uses the body location and readers should confirm the exact work location on the original advert.
Role details and duties
The administrator manages the full employee benefits claims cycle from submission through to completion, and ensures all claims are accurately completed and submitted within required deadlines. Day to day, the role involves processing pension and provident fund withdrawals, administering death, disability and funeral benefit claims, and processing and following up on Workmen’s Compensation Act and Compensation for Occupational Injuries and Diseases Act (WCA / COID) claims. The administrator handles medical aid queries and benefit changes, responds to employee benefit queries and provides professional assistance to employees, and liaises with internal departments, fund administrators and external stakeholders to resolve queries.
The role also involves working closely with the payroll manager on quality control, concerns and process improvements, performing relevant functions on VIP Premier Payroll, maintaining accurate records, documentation and filing, and ensuring all employee information is handled with a high level of confidentiality.
Requirements
The listing asks for Matric or Grade 12, together with three to five years of experience in employee benefits administration. A recognised human resources qualification will be advantageous, rather than essential. Candidates need a sound understanding of applicable labour legislation, particularly the Basic Conditions of Employment Act (BCEA), strong knowledge of employee benefit claims and processes, and practical knowledge of COID and WCA claims. Experience with VIP Premier Payroll will be advantageous, experience within the road freight or logistics industry and knowledge of the National Bargaining Council for the Road Freight and Logistics Industry (NBCRFLI) will be advantageous, and experience with COMPEASY and with the Sanlam STeP portal will each be advantageous.
In terms of strengths, the listing asks for excellent communication skills and the ability to interact confidently with employees and stakeholders, strong attention to detail and a high level of accuracy, excellent organisational and planning skills, a methodical and structured approach to work, strong numerical and written communication abilities, the ability to manage deadlines and prioritise effectively, and a self-motivated, proactive approach with the ability to work independently. Strong problem-solving and query-resolution abilities and a high level of confidentiality, integrity and professionalism are also required. For systems and computer skills, the listing requires advanced computer literacy in the Microsoft Office Suite, while VIP Premier Payroll, Sanlam STeP and COMPEASY are each listed as advantageous. The salary is undisclosed. The listing was posted on 28 October 2026 and is shown on the list as expiring today, so interested candidates should act immediately and check the original advert for its current status.
Where to find and apply safely
This vacancy is advertised on CareerJunction by Carlysle Human Capital, and the Apply button on this page opens the original CareerJunction listing. Apply only through that original advert or the agency’s own channels, and be cautious of anyone who contacts you outside those channels asking for payment or personal banking details in exchange for a job offer. A genuine recruiter will not ask you to pay to secure an interview or a placement.
Practical tips
Before applying, gather examples that show the full claims cycle you have managed, from submission to completion. Describe a pension or provident fund withdrawal you processed, a death, disability or funeral claim you administered, and a WCA or COID claim you followed up, including how you met deadlines and kept records accurate. If you have used VIP Premier Payroll, COMPEASY or the Sanlam STeP portal, name them explicitly, since the listing lists each as advantageous, and mention any road freight or logistics experience and NBCRFLI knowledge you hold. Because confidentiality is central to this role, be ready to explain how you protect sensitive employee information.
How the process works
Applications are made through the original CareerJunction listing, where Carlysle Human Capital reviews submissions against the stated requirements. Shortlisted candidates can expect to discuss their benefits administration experience, their knowledge of claims processes and labour legislation, and their systems experience. Because the role works closely with the payroll manager and with fund administrators, interviewers may also explore how the candidate resolves a disputed or delayed claim.
Important information
This page is for information only and is not the employer or the recruiter. Details such as the duties, requirements and location are taken from the listing as shown, and the listing’s location field (Primrose) differs from the work location given repeatedly in the advert body (Isando, Kempton Park, East Rand), so readers should confirm the exact work location on the original advert. The listing is shown as expiring today, so its current status should be confirmed on the original advert before applying.
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