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A Dispatch and Reception Coordinator is wanted in Somerset West, Western Cape, for a manufacturing business that sells through ecommerce and dispatches individual customer orders every day. Dispatch is the main part of the role, with reception and customer service making up the rest.
About the company and the work
The role is advertised through Helderberg Personnel cc for a Somerset West-based manufacturing concern. Helderberg Personnel, based in Somerset West, was established in 1998 and places candidates across the Helderberg Basin and nationally. The work combines hands-on order dispatch with answering calls, handling enquiries and welcoming walk-in customers.
Role details and duties
- Pick, check and pack orders accurately, verifying products, quantities, delivery details and packaging.
- Book courier collections, prepare waybills and manifests, and manage parcel handovers.
- Track deliveries, resolve queries, and communicate with customers and couriers.
- Maintain dispatch records and provide a daily update of orders shipped and anything outstanding.
- Assist with stock counts and stock records, and keep the dispatch area organised.
- Answer incoming calls, take accurate messages, handle reception and email enquiries, and assist walk-in customers.
Requirements
- Relevant dispatch, order fulfilment or logistics administration experience, preferably in ecommerce.
- Excellent spoken English, with clear, confident and professional telephone communication.
- Good conversational Afrikaans, sufficient to assist customers and handle telephone enquiries. This is a requirement.
- Strong attention to detail and consistent accuracy, particularly when working with multiple orders and products.
- Good computer skills, including email, spreadsheets, and learning order-management and courier systems.
- A helpful manner and the ability to deal professionally with customers.
- A practical, hands-on approach to packing, good organisation, and the ability to meet collection deadlines and raise problems early.
Where to find and apply safely
This opportunity is listed on Careers24, and the Apply button on this page links to the original listing. Apply only through that original advert, and be cautious of anyone who asks for payment in exchange for a job. The source listing states that applications close on 27 November 2026. No salary is stated in the source, so none is shown here; confirm any pay details in the original advert.
Practical tips
- Show ecommerce dispatch experience, including picking, packing, couriers, waybills and delivery tracking.
- Highlight accuracy across many orders at once, and how you keep dispatch records up to date.
- Make your English and Afrikaans telephone skills clear, since both are essential to the role.
- Mention the systems you can learn quickly, including email, spreadsheets, order-management and courier tools.
How the process works
Use the Apply button to reach the original Careers24 listing and follow its application instructions. The listing is marked as an external application, so check the destination page carefully and submit the information it requests.
Important information
This page is informational only. It summarises a third-party job advert and does not guarantee employment. Details, including the closing date, may change, so always confirm them in the original advert before applying.
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