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A dedicated support engineer is wanted in Somerset West to deliver consistent, high-quality technical support that keeps client environments stable, secure and performing. This permanent, intermediate-level role, placed by Datafin for a dynamic ICT service provider, covers networks and security as well as cloud and business applications, and the advert describes it as an onsite role in the Cape Town area. The listing was posted on 29 October 2026 and expires in 1 day — please check the original advert at once, because this window is very short.
Please note: the full advertised title is “Dedicated Support Engineer (S2 – Networks & Security. Cloud & Business Applications) (CPT Onsite)”; this post uses a short title, with the listing location Somerset West in the title.
About the company and the work
The advert is placed by Datafin Recruitment, which says it was established in 1999 and is one of South Africa’s leading recruitment companies, owned and managed by two sisters, Lindy and Bev Sollinger, focusing on the Tech, Digital/Online, Data, Finance and HR industries. The client is a dynamic ICT service provider in Somerset West, and the engineer will be responsible for handling support requests, troubleshooting technical issues, assisting with escalations and contributing to ongoing improvements across systems and processes.
This is a role for someone who enjoys solving problems, working with structure and taking ownership of tasks from start to finish.
Role details and duties
The core of the job is support and troubleshooting: handling incoming support requests through the Helpdesk system, diagnosing and resolving user, system and network-related issues, logging all work clearly with notes and next steps, and following structured troubleshooting processes. On escalation, the engineer passes issues on with clear and complete information, supports higher-level troubleshooting where needed, follows escalation paths and processes correctly, and assists in resolving more complex technical issues over time.
Beyond individual tickets, the role contributes to stable and reliable client environments: identifying recurring issues and flagging them for improvement, and assisting in implementing fixes and preventative measures. Documentation and standard operating procedure compliance are described as non-negotiable: follow all SOPs and internal processes, document work clearly and consistently, update knowledge base articles where required, and ensure no work is completed without proper logging. Communication matters throughout: clear communication with clients and internal teams, regular updates on work in progress, managing expectations professionally, and maintaining a calm, solution-focused approach.
Requirements
Only what the advert states is listed here. Applicants will require 4 to 5 years of suitable work experience, including strong troubleshooting and problem-solving skills and the ability to handle increasing complexity over time, with continuous improvement in technical capability. A valid driver’s licence and an own reliable car are required, and the role will require regular travel to client sites. The advert also looks for someone who enjoys solving problems and working with systems, is organised and follows process naturally, communicates clearly and professionally, takes pride in doing work properly, and is reliable, consistent and accountable, with a desire to grow in a technical environment.
Where to find and apply safely
Use the Apply button on this page, which points to the original CareerJunction advert. Do not share personal documents with anyone who contacts you outside that advert, and never pay a fee to apply for a job. Because the advert expires in 1 day, apply through the original advert immediately and confirm there whether it is still open.
Practical tips
Support roles are won on evidence of calm, methodical troubleshooting, so prepare two or three short examples: a network or system fault you diagnosed, an escalation you handed over cleanly, and a recurring issue you helped prevent. Mention your licence and reliable car upfront, since the advert makes travel to client sites part of the role, and be ready to talk about how you document tickets and follow standard operating procedures.
How the process works
Apply through the original CareerJunction advert using the Apply button on this page. The advert does not state a separate process, so follow whatever the original advert asks for and keep a copy of your application.
Important information
This page is an informational summary of the advertised vacancy, not the employer’s own advert. No salary is stated in the original listing, which gives the pay as R Undisclosed, so confirm pay when you apply. The listing is marked as expiring in 1 day, so it may close very soon — always check the original advert before applying.
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