MP
Helderberg Personnel cc is recruiting a Customer Relations Manager for its client in Strand. The permanent role leads customer engagement for a respected supplier of superior tyre brands in South Africa, and the salary is listed as market related. Applications close on 28 November 2026.
About the company and the work
The role is advertised by Helderberg Personnel cc, a recruitment agency based in Somerset West. The client is a respected supplier of superior tyre brands in South Africa, and the successful candidate will join its National Call Centre team. The advert describes the role as based in Somerset West (Macassar), so applicants should be within a close commuting distance of Somerset West. The purpose of the role is to build and strengthen lasting customer relationships by ensuring an exceptional customer experience, leading the customer service team, resolving issues effectively and using customer insights to drive service improvements, loyalty and retention.
Role details and duties
The duties stated in the advert are:
- Manage direct marketing activities to an existing customer base.
- Grow and expand the current customer base.
- Maintain strong customer relationships and service levels.
- Capture and process invoices.
- Keep the customer database accurate and up to date.
- Follow up on customer queries with field sales staff and customers on a daily basis.
- Liaise with transport service providers to ensure products are delivered within prescribed timelines.
- Use effective telephone sales techniques to generate additional business.
- Process stock returns and customer claims.
- Assist with the management of customer credit limits.
- Communicate effectively with customers, sales staff, transport providers and other departments.
- Work independently while consistently meeting deadlines.
Requirements
Only what the source advert states:
- Matric / Grade 12.
- Minimum 3 years’ sales experience within a call centre environment.
- Previous Pastel / Evolution experience is essential.
- Proficient in Microsoft Office 365.
- Strong telephone sales and customer service skills.
- Excellent verbal and written communication skills in English and Afrikaans.
- Strong administrative and organisational abilities.
- Ability to work accurately under pressure.
- Ability to work unsupervised while meeting deadlines.
- Candidates residing within a close commuting distance of Somerset West are invited to apply.
Where to find and apply safely
Apply only through the original Careers24 advert for this vacancy, using the Apply button on this page. The advert is listed by Helderberg Personnel cc, reference SW006686/CL, and applications close on 28 November 2026. Do not pay anyone to apply, and do not share bank details or passwords with anyone claiming to process your application.
Practical tips
- Lead with your call centre sales experience and your Pastel / Evolution knowledge, since the advert lists both as essential.
- Show how you have grown or retained a customer base and handled queries, claims and credit limits.
- Highlight your telephone sales results and your ability to work accurately under pressure.
- Make sure your application shows your English and Afrikaans communication skills.
- Confirm that you live within a close commuting distance of Somerset West.
How the process works
Applications are made through the original Careers24 advert. The advert does not state a shortlisting or feedback timeline, so treat the closing date of 28 November 2026 as the key milestone and keep a copy of your application.
Important information
This post is for information only. We are not the employer and we do not handle applications, shortlisting or hiring decisions. Always confirm the details in the original advert before applying, including the work location, since the advert header lists Strand while the body describes the role as based in Somerset West (Macassar).
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