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A six-month contract opportunity is open for a hands-on training and development manager who can build capability inside a fast-paced digital commerce and order fulfilment operation. Advertised by O’Brien Recruitment, this Control Hub Operational Training Manager role is based in South Africa, and it suits a learning professional who enjoys working close to operations, coaching people on the floor, and turning performance data into training that genuinely improves results.
About the company and the work
O’Brien Recruitment is the recruiting agency behind this vacancy, and the listing notes that the agency has assisted in connecting candidates with employers since 1997. The employer behind the role is not named in the listing, so applicants should treat O’Brien Recruitment as the point of contact and apply through the original advert. The work sits at the centre of a control hub environment, where training is not a side activity but a core part of keeping service levels high. The successful candidate will design and deliver training programmes, coach teams, and make sure employees have the skills and knowledge they need to deliver excellent customer service in a busy, target-driven setting.
Role details and duties
The role covers the full training cycle, from identifying needs to proving impact. The manager designs, develops and implements training programmes that match operational requirements, and manages and coordinates training activities across teams so that learning reaches everyone who needs it. A large part of the job is people development: coaching, mentoring and developing employees to lift both individual and team performance.
Measurement and reporting are equally important. The manager monitors how effective training is and identifies where improvement is needed, prepares daily, weekly and monthly training and performance reports, and analyses operational and quality assurance data to pinpoint training needs. The role also involves managing training budgets and supporting resource planning, ensuring compliance with company policies, procedures and governance requirements, and working closely with stakeholders to drive continuous improvement and operational efficiency. Finally, the manager is expected to introduce innovative learning solutions and digital training tools that keep programmes fresh and practical.
Requirements
The listing states that a Diploma or Degree in Training and Development, Logistics, Business or a related field is essential, together with a minimum of four years of experience in training and development within a customer-facing or operational environment. Candidates also need proven experience designing, implementing and managing training programmes, and experience measuring training effectiveness and analysing performance data. Strong reporting skills are required, including daily, weekly and monthly performance reporting. The listing also notes that experience within a fast-paced operational, retail, logistics or digital commerce environment would be an advantage, although the wording of that point is cut off in the source view, so applicants should check the original advert for the complete wording. Relevant Learning and Development certifications would also be advantageous.
Beyond the formal requirements, the listing highlights strong leadership, coaching and mentoring abilities, excellent communication and interpersonal skills, analytical thinking and problem-solving skills, and strong planning, organisational and reporting abilities. The ideal candidate is customer-focused, has a passion for employee development, can work under pressure while managing multiple priorities, and takes a proactive approach to continuous improvement and innovation. The salary for this role is undisclosed in the listing, and the position is offered as a six-month contract. The listing was posted on 28 October 2026 and is shown as expiring in 17 days.
Where to find and apply safely
This vacancy is advertised on CareerJunction by O’Brien Recruitment, and the Apply button on this page opens the original CareerJunction listing. Apply only through that original advert, and be cautious of anyone who contacts you outside that channel asking for payment or personal banking details in exchange for a job offer. A genuine recruiter will not ask you to pay to secure an interview or a placement.
Practical tips
Before applying, gather evidence that matches the role’s mix of design, delivery and measurement. Prepare examples of training programmes you have built from scratch, how you coached a team through a performance problem, and how you used operational or quality data to change a training plan. If you have produced daily, weekly and monthly performance reports, mention the format and the decisions those reports supported. Candidates with a diploma or degree in training, logistics or business should make that qualification easy to find, and anyone with learning and development certifications should list them clearly, since the listing treats them as advantageous.
How the process works
Applications are made through the original CareerJunction listing, where O’Brien Recruitment reviews submissions against the stated requirements. Shortlisted candidates can expect to discuss their training experience, their reporting approach and their familiarity with fast-paced operational or digital commerce environments. Because this is a contract role, it is worth confirming the start date, the work location arrangements and the contract length during the process, and asking how training success is measured in the control hub.
Important information
This page is for information only and is not the employer or the recruiter. Details such as the location, contract length and requirements are taken from the listing as shown, and some listing wording is cut off in the source view, so readers should check the original advert for complete wording before applying. The salary is undisclosed, and no specific work city is stated beyond South Africa.
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