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A Midrand-based commercial service role is open for a candidate who can grow a service portfolio, keep customers happy and turn service agreements into lasting commercial value. Advertised by Sales Fraternity, this permanent, intermediate-level Commercial Service Leader position is based in Midrand, pays R45,800 – R54,200 per month, and was posted on 28 October 2026 with an expiry window of 26 days.
About the company and the work
Sales Fraternity is the recruiting agency behind this vacancy. The employer behind the role is not named in the listing beyond the agency, so applicants should treat Sales Fraternity as the point of contact and confirm the end client through the original advert. The work sits at the intersection of sales, service delivery and commercial management: the Commercial Service Leader is responsible for driving the growth, profitability and operational performance of a service portfolio, with a focus on retaining customers, expanding existing accounts, securing new service contracts and making sure service delivery stays aligned with commercial objectives. The successful candidate will work closely with operations, sales and customer-facing teams to maximise revenue, strengthen customer relationships and improve overall service performance.
Role details and duties
The day-to-day work covers five connected areas. In customer relationship management, the leader builds and maintains strong customer relationships through regular communication and follow-up, manages queries, claims and complaints professionally and makes sure appropriate actions are implemented, keeps customers informed about the status and condition of their equipment, and gives advice on repairs, maintenance requirements and future service needs. They also review customer satisfaction feedback and put action plans in place where required, analyse existing, previous and potential customers to spot opportunities for portfolio growth, identify key customer contacts and maintain strong stakeholder relationships, and recognise early warning signs of dissatisfaction or possible contract cancellation and escalate them.
In contract management and negotiation, the role prepares, coordinates and negotiates service offers and contracts, drafts, reviews, negotiates and finalises service agreements, understands customer requirements and proposes suitable contract amendments or new service solutions, identifies opportunities to expand existing customer agreements and increase commercial value, and maintains accurate oversight of contract renewals and outstanding proposals.
In financial and commercial management, the leader protects and grows service revenue while maintaining profitability, works towards agreed commercial targets and performance objectives, monitors contract profitability and financial performance, reports on contract status, risks and commercial opportunities, identifies opportunities to increase revenue within the existing customer portfolio, and supports the management of outstanding payments and overdue accounts where required.
In risk and compliance, the role identifies contractual and commercial risks and implements appropriate mitigation actions, ensures service contracts comply with relevant legal, regulatory and company requirements, maintains accurate records relating to renewals, quotations and outstanding commercial matters, and ensures service activities are carried out in line with applicable safety and regulatory requirements.
Finally, in service performance and continuous improvement, the leader monitors market trends and competitor activity, recommends commercially attractive service offerings and contract terms, tracks the contract sales pipeline and relevant performance metrics, reviews service work to ensure contractual obligations and regulatory requirements are being met, analyses contract-management processes and recommends improvements, and works closely with operational teams to support service quality and customer satisfaction.
The listing also states the package as R550,000 – R650,000 CTC plus benefits, including pension or provident and a travel allowance, which is consistent with the monthly range shown in the listing header. The wording of that package note is cut off in the source view, so applicants should confirm the full benefits detail in the original advert.
Requirements
The visible listing does not state a specific qualification or a minimum number of years of experience, so none is claimed here. What it does describe is the ideal candidate profile. The successful candidate should be commercially minded, customer-focused and confident managing both commercial agreements and customer relationships. They should demonstrate strong sales and negotiation ability, a proven ability to close commercial agreements, strong customer relationship management skills, the ability to manage multiple contract opportunities at the same time, good commercial and financial awareness, strong attention to detail, confidence reviewing contracts and commercial terms, the ability to work effectively in a fast-paced environment, strong collaboration and teamwork skills, excellent communication and presentation ability, and good project-management and organisational skills.
The knowledge and skills listed are basic knowledge of health and safety requirements, understanding of sales processes and negotiation techniques, contract negotiation and management, customer relationship management, commercial and financial awareness, risk identification and management, sales pipeline management, project management, strong interpersonal skills, attention to procedures and guidelines, strong communication and presentation skills, and the ability to work across operational and commercial teams. The key competencies named are customer focus, commercial awareness, sales and negotiation, contract management, relationship building, problem solving, attention to detail, collaboration, resilience, adaptability, organisation and planning, accountability and continuous improvement. The desired skill shown on the listing is Service Leader.
Where to find and apply safely
This vacancy is advertised on CareerJunction by Sales Fraternity, and the salary is listed as R45,800 – R54,200 per month. Apply only through the original CareerJunction listing, using the Apply button on this page, which opens the original advert. Do not pay anyone for an application, an interview or a placement, and do not share bank details or identity documents with anyone who contacts you outside the official listing. If a message about this role asks for payment, treat it as a scam and report it.
Practical tips
Before applying, gather examples that show each side of this role: a contract you negotiated or renewed, a customer relationship you turned around, and a moment when you spotted a commercial risk early and acted on it. Numbers help, so where you can, note the size of a portfolio you managed, the value of agreements you closed, or the revenue you protected. Because the role spans sales, service and finance, a CV that shows all three angles will read more strongly than one focused on only one of them. Read the original advert once more before submitting, so your application speaks to the exact wording of the role.
How the process works
Applications are made through the original CareerJunction listing, where Sales Fraternity reviews submissions. Shortlisted candidates can expect to be contacted by the recruiter, and further steps, such as interviews or assessments, will be communicated by the agency. The listing was posted on 28 October 2026 and is shown as expiring in 26 days, so there is a reasonable window to apply, but it is still worth applying promptly rather than waiting until the end of that window.
Important information
This page is for information only and is not the employer or the recruiter. Details such as the location, salary and closing window are taken from the listing as shown, and the package note in the original advert is cut off in the source view, so readers should check the original listing for the complete wording before applying. Always confirm the role, the employer and the application steps on the original CareerJunction advert.
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