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An established and growing managed IT services provider is looking for a Client Success Manager to take ownership of a portfolio of business clients in Cape Town or Johannesburg. This hybrid role is about retention, renewals and service coordination rather than new business: there is no cold calling and no new business hunting. If you have spent years inside a managed services environment, know Microsoft technologies well, and enjoy being the trusted person clients call first, this opening is worth a close look.
The employer is a managed IT services provider that specialises in Microsoft technologies, cloud solutions, cybersecurity and IT infrastructure. The business is described as established and growing, and the role sits at the centre of how it keeps its clients: the successful candidate becomes the primary point of contact for an established portfolio of around 40 business clients, making sure those clients get real value from the services they already use while spotting sensible opportunities to add more.
The position is offered on a permanent basis at management level, on a hybrid working arrangement. Candidates must be based in Cape Town or Johannesburg. The listing location field shows Johannesburg, while the role itself covers Cape Town and Johannesburg, so applicants in either city who are comfortable working in a hybrid pattern fit the stated requirement.
Day to day, the Client Success Manager independently manages an established portfolio of approximately 40 business clients. That means building and maintaining strong client relationships as the primary point of contact, holding regular client meetings, service reviews and account planning sessions, and developing a clear understanding of each client’s IT environment, business requirements and technology challenges.
A large part of the work is commercial and proactive: managing renewals, retention and commercial discussions, and identifying opportunities to introduce additional managed IT services, including Microsoft 365, Azure, cloud and cybersecurity services, where they genuinely fit the client. At the same time, the role involves identifying service risks, dissatisfaction and opportunities for improvement early, and acting on them before they become problems.
On the delivery side, the manager coordinates technical teams and manages escalations through to resolution, working closely with cloud engineers, presales specialists and service delivery teams. A key skill is translation: turning technical information into practical business recommendations that clients can understand and act on. Accurate administration matters too, with client information, service records, account plans and outstanding actions maintained in CRM systems, and services and recommendations kept aligned with client requirements, contractual scope and commercial considerations.
The listing sets out the following essential requirements. Only what the source states is listed here, and some wording in the original listing is truncated, so readers should check the original advert for the complete wording.
The following are listed as advantageous: Microsoft 365 or Microsoft Azure certifications, experience managing Microsoft-focused business client environments, and experience identifying opportunities to introduce additional cloud, security and managed IT services. The attributes highlighted in the listing include excellent communication and interpersonal skills, relationship management, technical curiosity, a commercial mindset, accountability, dependability and proactivity, being a team player, empathy and approachability, organisation, and openness to feedback, continuous learning and professional development.
This vacancy is advertised on CareerJunction, and the safest way to apply is through the Apply button on this page, which leads to the original CareerJunction listing for this role. Apply only through that original listing and be cautious of anyone who contacts you separately asking for payment, banking details or passwords in connection with a job application. A genuine recruitment process for a role like this should not ask you to pay to be considered.
Because the role centres on an existing portfolio, your application should show portfolio evidence rather than only general account management claims: the size of the client base you have managed independently, how you run service reviews, and examples of renewals you have secured or escalations you have carried through to resolution. Make your Microsoft 365 and Azure knowledge concrete by mentioning licensing, tenant configuration and Azure infrastructure topics you have actually worked with, and note your experience with CRM, PSA or ticketing tools by name. If you hold Microsoft 365 or Azure certifications, list them clearly, since the advert names them as advantageous.
Applications are made through the original CareerJunction listing linked from the Apply button on this page. From there, the recruiter and the employer will review applications against the requirements above and contact shortlisted candidates about the next steps. As with similar managed services roles, expect the conversation to test both your technical understanding of Microsoft and cloud environments and your approach to client relationships, retention and commercial discussions. Keep a copy of the original listing, including the reference number 2610402, so you can refer to it in any follow-up.
This page is an informational summary of the vacancy as advertised; it is not the employer’s own application page and it does not guarantee an interview or an offer. The salary for this role is shown as undisclosed in the original listing, so no salary figure is stated here. Details such as the exact working pattern, the final portfolio and any benefits should be confirmed with the recruiter or employer during the process. Some wording in the original listing is truncated in places, so please check the original CareerJunction advert for the complete wording before applying.
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