Client Experience Manager Jobs in South Africa

Sabenza IT & Recruitment is recruiting a Client Experience Manager in Cape Town for a financial-services, foreign-exchange environment. This permanent intermediate role focuses on owning client experience, stakeholder relationships, retention, and revenue growth.

About the company and the work

Sabenza IT is a South African registered business focused on the recruitment of IT professionals, with over 18 years’ experience recruiting in South Africa, Australia, Europe, South America, and Asia. The role is described as a commercial relationship role, not a customer-service-only position, and candidates should show both retention and revenue-generation experience.

Role details / duties

• Act as the point of contact between clients, banking partners, and internal teams, and resolve service issues.
• Run relationship health checks, improve retention and satisfaction, and identify suitable cross-sell opportunities.
• Acquire new clients and referral partners, build a pipeline, and meet agreed sales and revenue targets.
• Review the client journey, streamline processes, and feed recurring issues back to the right teams.
• Keep process documentation current, aligned to policy, partner SLAs, and financial-services regulation.
• Report to senior management on retention, satisfaction, pipeline, and targets.
• Train internal teams on client and partner requirements.
• Lead negotiations and finalise agreements within policy and regulatory standards.

Requirements

• At least 3 years in foreign exchange.
• Client-facing experience in relationship management, business development, or financial services.
• RE5 (Representative) and RE1 (Key Individual) required or advantageous, depending on duties.
• Sound knowledge of the South African financial-services environment, FX products, competitors, and retention.
• English and Afrikaans.
• Strong negotiation, stakeholder management, numeracy, and commercial drive.
• Degree level qualification, as listed under desired qualification level.

Where to find / apply safely

Apply only through the original CareerJunction listing using the Apply button on this page, which leads to the source advert (Job 2645981, Ref 878000025093140). Never pay a fee to apply.

Practical tips

• Lead with foreign-exchange and relationship-management experience.
• Show retention, pipeline, and revenue examples.
• Include RE5/RE1 status clearly, if applicable.

How the process works

On CareerJunction, you open the original advert, review the full position details, and apply through the listing’s application route. The advert expires in 12 days from posting on 26 October 2026.

Important information

This post is informational only, and openings and requirements change at any time. Readers should always verify the details on the original listing before applying. The listing shows R01 – R02 per month, which appears to be a placeholder figure, so salary should be confirmed on the original advert rather than relied on here.

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