Air Ticketing Supervisor Jobs in Cape Winelands

An Air Ticketing Supervisor is wanted in the Cape Winelands for a permanent role with an international outdoor education provider, working through Helderberg Personnel. The role blends hands-on air ticketing with supervision of the South Africa air team, and the advert states that the team is based in Stellenbosch.

About the company and the work

The role is advertised through Helderberg Personnel cc, a Somerset West recruitment agency established in 1998. The client is described as a well-established international outdoor education provider. The successful candidate joins a dynamic team in Stellenbosch and reports to the Air Team Leader and the Air Travel Manager in the United Kingdom. The core purpose of the job is to create, manage and confirm airline reservations for brands across the company, so that quotations, amendments and bookings are processed accurately, within agreed service levels and budget requirements. The post holder also carries out the full range of air consultant responsibilities while helping the team leader and travel manager coordinate the daily workload of the South Africa team.

Role details and duties

• Create, manage and amend group flight reservations, quotations and ticketing requirements.
• Make and amend bookings with contracted and ad hoc airline suppliers using telephone, email, global distribution systems and supplier booking platforms.
• Manage airline booking information through Amadeus, including queue management and booking administration.
• Meet all airline, supplier and internal deadlines.
• Resolve booking issues, schedule changes and travel disruption, including taking part in the out-of-hours support rota.
• Investigate and resolve discrepancies between flight bookings and tour costings.
• Keep accurate reservation records across internal systems.
• Build effective relationships with internal stakeholders, suppliers and airline partners.
• Apply industry and market knowledge to support commercial and operational decision-making.
• Support the coordination, development and performance of the South Africa air team.
• Help the team leader and air travel manager with workload planning and prioritisation.
• Provide coaching, guidance and technical support on air reservations and ticketing processes, and support the onboarding and development of team members.
• Act as an escalation point for complex bookings and operational issues, monitor quality, productivity and adherence to procedures, and look for ways to improve team performance, processes and service delivery.
• Lead by example, promoting a positive, collaborative and customer-focused culture.

Requirements

• A Grade 12 qualification.
• At least 3 years’ experience in a supervising or managing teams role, as stated in the advert.
• A minimum of 12 months’ experience of global distribution systems, preferably Amadeus.
• Experience in an IATA ticketing environment will be an advantage.
• Experience of the group air market and travel industry experience.
• Geographical awareness, strong numeracy skills and good financial awareness.
• IT literacy with knowledge and experience of Microsoft Word, Excel, Outlook and the internet.
• The ability to manage and prioritise workloads autonomously, with strong organisational skills and the ability to manage multiple tasks at the same time.
• The ability to work under pressure with proven time management skills, and commercial awareness focused on cost-effective, efficient solutions.
• Personal qualities the advert lists include keen attention to detail and a focus on quality and accuracy, being a supportive team player with the flexibility and drive to meet individual and team goals, contributing beyond your own area of responsibility, reflecting on decisions and considering alternatives, and identifying and communicating priorities clearly.

Where to find and apply safely

This opportunity is listed on Careers24, and the Apply button on this page links to the original listing. Apply only through that original listing, and be cautious of anyone who asks for payment in exchange for a job. The source listing states that applications close on 27 November 2026, and that a highly competitive salary package is on offer, although no figure is given, so the salary on this page is shown as market related.

Practical tips

• Lead with your Amadeus and group air experience, since the advert puts both front and centre, and give examples of complex group bookings you have handled.
• Show supervision experience clearly, with examples of coaching, workload planning and acting as an escalation point.
• Highlight accuracy with numbers, such as reconciling bookings against tour costings or meeting airline deadlines.
• Mention your readiness for out-of-hours support, since the advert includes participation in that rota.

How the process works

Use the Apply button to reach the original Careers24 listing and follow its application instructions. The role is permanent and is advertised through Helderberg Personnel, so expect the agency to screen applications on behalf of the client, whose identity is kept confidential in the advert.

Important information

This page is informational only. It summarises a third-party job advert and does not guarantee employment. Details, including the closing date, may change, so always confirm them in the original advert before applying.

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