Account Manager Ecommerce Jobs in Gauteng

Kontak Recruitment is recruiting an Account Manager, Ecommerce (JB6327) for a full-service ecommerce growth agency based in Rosebank, Johannesburg. This permanent role pays R25,000 to R35,000 gross per month, and the successful candidate will own a portfolio of online retail brands end to end. Applications close on November 11, 2026.

About the company and the work

The agency partners with South African online brands to drive real sales results, running Shopify stores, paid media campaigns, creative work, email and automation. Two Account Managers are coming on board, and this is one of those seats, so you will start alongside a peer at the same level. You will manage a portfolio of brands that is entirely yours, backed by a full team of creative, paid media, email and tech specialists, with direct access to directors on commercial matters and growth conversations. The role also offers hands-on exposure to Shopify, paid media, email and automation across multiple live brands, and the chance to plan and execute Black Friday and festive campaigns for real retail brands.

Role details and duties

The responsibilities stated in the advert include:

• Serving as the first point of contact for every client in your portfolio, handling questions, approvals and day-to-day communication.
• Running regular status meetings and delivering weekly written updates to each client.
• Developing a thorough understanding of each client’s trading calendar, stock position, margins and priorities.
• Managing scope questions and change requests, looping in directors when commercial decisions are needed.
• Identifying growth and upsell opportunities and escalating them to the relevant director.
• Flagging problems early and communicating honestly, including when the news is not good.
• Converting client needs into clear, actionable briefs for the Creative, Paid Media, Email and Tech teams.
• Setting weekly priorities and sequencing work across a shared pool of specialists.
• Owning the delivery plan, ensuring every task has a named owner, a due date and a visible status.
• Securing client sign-off on briefs and creative assets before work goes live.
• Coordinating go-lives across site, ads, email and social so everything launches together.
• Building each client’s annual trading calendar, covering Black Friday, festive, back-to-school and promotional periods.
• Leading campaign planning from offer definition through to go-live alongside the specialist teams.
• Reviewing campaign performance with clients alongside the Paid and Email leads and translating results into next steps.

The role is permanent, based in Rosebank, Johannesburg, and the advert reference is Account Manager, Ecommerce (JB6327). The salary is R25,000 to R35,000 gross per month.

Requirements

Only what the source states is listed here:

• 3 or more years in agency account management, client services or delivery management.
• Currently serving as the day-to-day contact for more than one client simultaneously.
• Proven experience writing clear briefs for creative, media, email or tech teams.
• Daily working knowledge of Asana or a comparable project management tool.
• Strong written and verbal communication skills, including the ability to deliver difficult news calmly.
• Ecommerce exposure, ideally with Shopify, is advantageous.
• A working knowledge of paid social, organic social and email marketing is advantageous.
• Experience running Black Friday or other peak trading periods is advantageous.
• Familiarity with HubSpot or another CRM is advantageous.
• Exposure to Google Ads or Meta Ads Manager reporting is advantageous.

The advert also notes that applicants should not apply using scanned CVs, and no supporting documentation is required at this point.

Where to find and apply safely

This vacancy is listed on Careers24, and the Apply button on this page takes you directly to the original advert. Apply only through that original listing, and be wary of anyone who asks you to pay a fee or share banking details to secure a role. Genuine recruiters will not ask you to pay to be considered.

Practical tips

This is a client-facing delivery role, so your application should show that you can run several accounts at once without letting work slip. Give concrete examples of briefs you have written, campaigns you have coordinated across teams, and peak trading periods you have managed. Mention your project management tool, your ecommerce and Shopify exposure, and any paid media or CRM reporting experience, since these are all listed as advantageous.

How the process works

When you apply through the original advert, your application goes to Kontak Recruitment for shortlisting on behalf of the agency. Only shortlisted candidates are contacted, so make sure your CV clearly shows your three or more years of agency account management experience and your current multi-client workload. Candidates selected by the client are verified, and false information may disqualify an application.

Important information

This page is informational only and is not the employer. Details such as the salary, closing date and requirements come from the original advert and may change, so always confirm them in the original advert before you apply. The salary is R25,000 to R35,000 gross per month, and the closing date is November 11, 2026.

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