Call Centre Agents

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    Job details

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    Job type

    • Full-time

    Location

    Northern Suburbs, Western Cape

    Full job description

    RESPONSIBILITIES

    • Handle and resolve customer complaints
    • Provide customers with product and service information
    • Effectively deal with job stress, angry callers, and upset customers
    • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
    • Answer calls professionally
    • Respond to customer inquiries
    • Enter customer information and update
    • Process Orders accurately
    • Identify and escalate priority issues
    • Sell to Customers
    • Route calls to appropriate resources
    • Follow up customer calls where necessary
    • Complete attendance registers
    • Meets commitments to customers
    • Other duties as assigned by management

    Minimum Requirements:

    Essential

    • Matric
    • African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona

    Skills

    • 6 months Call Centre Experience
    • Computer Literacy

    Attributes

    • Be able to listen to the customer’s query and respond adequately
    • Perfect telephone etiquette
    • Able to handle irate customers
    • Able to multitask

    To apply for this job please visit za.indeed.com.