Call Centre Agent

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    Job details

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    Job type

    • Permanent

    Location

    Johannesburg, Gauteng

    Full job description

    We are looking for Call Centre Agents which will manage emergency (IER application) and routine telephone calls from clients across different product ranges.

    Job Summary

    • Manage the Integrated Emergency Response (IER) application
    • Operate a multi-line telephone console and alert system
    • Obtain pertinent information necessary to the dispatch process
    • Use the network to exchange information with other law enforcement and/or emergency response units

    Qualification

    • Matric
    • BBA/First Aid level 3
    • National Certificate in Emergency Care (Desirable)

    Experience

    • 2 years’ experience in an Emergency Contact Centre
    • Customer Care experience
    • Experience in working in shifts
    • Understand basic dispatch codes, as well as standard abbreviations
    For more information please contact:
    Lebohang Precious Moloi